Retail Sales Lead & Coach — Drive Customer Experience

Ann Taylor; New York (NY); On-site; USD 25,000 - 30,000; Part time

Job summary

Ann Taylor is seeking a part-time Sales Lead in New York, NY. You will partner with the Store Manager to deliver exceptional customer experiences and lead a team of sales associates.

Responsibilities include coaching staff, maintaining visual standards, and using store tools to drive sales and omnichannel service. The role requires flexible availability, including evenings and weekends, and readiness to step into store leadership when needed.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold high visual and operational standards while focusing on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching to bring out the best in customers interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with seamless omnichannel shopping.

Skills

Retail sales experience

Management experience

POS system

Communication & coaching

Flexible availability

Initiative

Organization & prioritization

Tools

Point-of-sale system

Job description

Ann Taylor is seeking a part-time Sales Lead in New York, NY. You will partner with the Store Manager to deliver exceptional customer experiences and lead a team of sales associates.

Responsibilities include coaching staff, maintaining visual standards, and using store tools to drive sales and omnichannel service. The role requires flexible availability, including evenings and weekends, and readiness to step into store leadership when needed.