Retail Sales Lead & Coach — Customer Experience

knitwellgroup; Fairfax (VA); On-site; USD 19,000 - 24,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts plus eligibility

Professional development

Community impact through partnerships

Job summary

Ann Taylor in Fairfax, VA seeks a Sales Lead to model exceptional customer experiences and coach associates. You will work with the Store Manager to become the store expert and be ready to step in as manager when needed.

The role requires retail experience, leadership, POS proficiency, and a flexible schedule including evenings, weekends, and holidays. Join a team focused on brand standards and customer success.

Qualifications

• 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system
• Enjoys communicating and coaching
• Flexible availability - including evenings, weekends, and holidays
• Takes initiative in making thoughtful decisions
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Leadership experience

Communication

POS proficiency

Time management

Job description

Ann Taylor in Fairfax, VA seeks a Sales Lead to model exceptional customer experiences and coach associates. You will work with the Store Manager to become the store expert and be ready to step in as manager when needed.

The role requires retail experience, leadership, POS proficiency, and a flexible schedule including evenings, weekends, and holidays. Join a team focused on brand standards and customer success.