Retail Sales Lead

Johnnie-O Clothing; West Palm Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Commission opportunities

Paid time off

Paid holidays

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-Term Disability

Retirement savings plan

Employee discount

Job summary

Johnnie-O Clothing in West Palm Beach, FL is seeking a Retail Sales Lead to elevate the customer experience and drive store performance. You will mentor teammates, engage customers with personalized styling, and ensure on-brand service across all touchpoints.

Responsibilities span welcoming clients, understanding preferences, presenting products, managing inventory, and supporting events while maintaining a clean, organized sales floor and accurate POS transactions.

Qualifications

• 4+ years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills and ability to connect with customers.
• Proactive, solutions-driven approach to delivering excellent customer service.
• Ability to work in a fast-paced environment and multi-task.

Responsibilities

• Welcome customers with a friendly, authentic demeanor reflecting the Johnnie-O brand.
• Understand customer needs, style preferences, and fit requirements.
• Provide knowledgeable feedback and personal styling recommendations.
• Share product knowledge, new arrivals, and events to engage customers.
• Maintain a client book and follow up to build long-term relationships.
• Meet or exceed individual sales goals and contribute to store sales.
• Assist with outreach, appointments, and event support to grow the customer base.
• Ensure the sales floor and fitting rooms are clean, organized, and stocked.

Skills

Retail experience

Customer service

Interpersonal skills

Flexible schedule

Attention to detail

Lift up to 20 lbs

Tools

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time West Palm Beach, FL, US

Johnnie-O is looking for a Retail Sales Lead to deliver an exceptional customer experience, build lasting relationships, and contribute to the overall success of the store. This role is key to creating a welcoming, on-brand environment where customers feel connected to both the product and the Johnnie-O lifestyle.

Responsibilities

• Welcome every customer with a friendly, authentic approach that reflects the Johnnie-O brand.
• Listen and connect with customers to understand their needs, style preferences, and fit requirements.
• Provide knowledgeable feedback and personalized styling suggestions.
• Share product knowledge, new arrivals, and upcoming events to keep customers engaged.
• Maintain a client book and follow up with customers to build long-term relationships.
• Consistently meet or exceed individual sales goals.
• Contribute to store sales by proactively engaging customers and recommending additional products.
• Participate in outreach, appointment-based selling, and event support to grow the customer base.
• Ensure the sales floor and fitting rooms are clean, organized, and fully stocked.
• Assist in restocking, re-merchandising, and setting seasonal floor changes.
• Support accurate inventory management and communicate stock needs to leadership.
• Process transactions efficiently and accurately, including returns and exchanges.
• Follow cash handling procedures and maintain accuracy in the POS system.
• Assist with back of house/replenishment responsibilities, price changes, markdowns, transfers, and other operational tasks as needed.

Qualifications

• 4+ years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills with a genuine ability to connect with people.
• Proactive, solutions-oriented approach to delivering excellent customer service.
• Ability to adapt in a fast-paced environment and handle multiple priorities.
• Comfortable working a flexible schedule including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 20 lbs.

Benefits & Compensation

• Full-Time/Hourly position plus commission opportunities, paid time off, and paid holidays
• Health/Dental/Vision/FSA/Life/Short-Term Disability Insurance benefits
• Aside from a fun and unique working environment, Johnnie-O offers a challenging career coupled with a competitive compensation and benefits package. We value our employee's time and efforts.

Our commitment to your success is enhanced by our competitive compensation and extensive benefits package, including health, dental, vision insurance, life insurance, flexible spending accounts, a generous time off policy including vacation, paid sick time, a retirement savings plan, bonus opportunities, and a generous employee discount. Casual dress policy, potential career growth and a family-oriented working environment.

We appreciate your interest in our company and look forward to hearing from you!