Retail Sales Lead

Circadian; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life/Disability

Employee discounts

Commissions

Paid time off

Job summary

Johnnie-O is seeking a Retail Sales Lead in our Austin store to deliver an exceptional customer experience and build lasting relationships within a welcoming, on-brand environment.

You will guide styling discussions, share product knowledge, manage client books, and actively drive sales while supporting events and community outreach. This role emphasizes premium service, teamwork, and ability to thrive in a fast-paced retail setting.

Qualifications

• 4+ years of retail or customer service experience
• Strong interpersonal skills and ability to connect with customers
• Proactive, solutions-oriented approach to service
• Able to multitask in a fast-paced environment
• Flexible schedule including evenings, weekends and holidays

Responsibilities

• Welcome customers and reflect the Johnnie-O brand
• Understand needs and styling preferences to propose solutions
• Provide knowledgeable feedback and personalized styling suggestions
• Share product knowledge, new arrivals and events to engage customers
• Maintain client books and follow up to build relationships
• Meet or exceed individual sales goals
• Proactively engage customers and upsell products
• Assist with outreach, appointments, and event support
• Keep sales floor and fitting rooms clean, organized and stocked
• Restock, re-merchandise, and support seasonal floor changes
• Assist with inventory accuracy and communicate stock needs to leadership
• Process transactions accurately including returns and exchanges
• Follow cash handling procedures in POS system
• Support back-of-house duties and other store tasks as needed

Skills

Customer service

Interpersonal skills

Adaptability

Communication

Time management

Tools

POS system

Job description

Johnnie-O is looking for a Retail Sales Lead to deliver an exceptional customer experience, build lasting relationships, and contribute to the overall success of the store. This role is key to creating a welcoming, on-brand environment where customers feel connected to both the product and the Johnnie-O lifestyle.

Responsibilities

• Welcome every customer with a friendly, authentic approach that reflects the Johnnie-O brand.
• Listen and connect with customers to understand their needs, style preferences, and fit requirements.
• Provide knowledgeable feedback and personalized styling suggestions.
• Share product knowledge, new arrivals, and upcoming events to keep customers engaged.
• Maintain a client book and follow up with customers to build long-term relationships.
• Consistently meet or exceed individual sales goals.
• Contribute to store sales by proactively engaging customers and recommending additional products.
• Participate in outreach, appointment-based selling, and event support to grow the customer base.
• Ensure the sales floor and fitting rooms are clean, organized, and fully stocked.
• Assist in restocking, re-merchandising, and setting seasonal floor changes.
• Support accurate inventory management and communicate stock needs to leadership.
• Process transactions efficiently and accurately, including returns and exchanges.
• Follow cash handling procedures and maintain accuracy in the POS system.
• Assist with back of house/replenishment responsibilities, price changes, markdowns, transfers, and other operational tasks as needed.

Qualifications

• 4+ years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills with a genuine ability to connect with people.
• Proactive, solutions-oriented approach to delivering excellent customer service.
• Ability to adapt in a fast-paced environment and handle multiple priorities.
• Comfortable working a flexible schedule including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 20 lbs.

Benefits & Compensation

• Full-Time/Hourly position plus commission opportunities, paid time off, and paid holidays
• Health/Dental/Vision/FSA/Life/Short-Term Disability Insurance benefits
• Employee discounts
• Aside from a fun and unique working environment, Johnnie-O offers a challenging career coupled with a competitive compensation and benefits package. We value our employee’s time and efforts.

Our commitment to your success is enhanced by our competitive compensation and extensive benefits package, including health, dental, vision insurance, life insurance, flexible spending accounts, a generous time off policy including vacation, paid sick time, a retirement savings plan, bonus opportunities, and a generous employee discount. Casual dress policy, potential career growth and a family-oriented working environment.

We appreciate your interest in our company and look forward to hearing from you!