Retail Sales & Guest Experience Leader

Harry & David; Dayton (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

1-800-FLOWERS.COM, INC in Dayton, OH seeks a friendly retail associate to greet customers and guide them through the store, teaching them how to shop and complete purchases. You will answer questions, share product knowledge, and help guests select gifts while delivering memorable service.

The role requires standing for extended periods, lifting up to 25 lbs, and working independently when managers are not present, with a focus on reliable attendance.

Qualifications

• Reliable transportation to shifts.
• Positive attitude and disposition.
• Stand for 8 hours and lift 25 lbs.
• Adherence to uniform and attendance policies.

Responsibilities

• Greet and interact with customers.
• Showcase products and guide shoppers through the buying process.
• Ask open-ended questions to learn customer needs.
• Provide accurate product knowledge to enhance shopping experience.
• Go above and beyond service expectations.
• Encourage add-on purchases with suggestive selling.
• Thank customers after purchases.
• Take orders in person and by phone, including large orders.
• Lead the team in managers' absence and prep for the next shift.
• Handle cash, balance drawers, and resolve issues on the spot.

Skills

Reliable Transportation

Positive Attitude

Stand 8 hrs

Lift 25lbs

Policy Adherence

Independent Operation

Phone Etiquette

Leadership Experience

Job description

1-800-FLOWERS.COM, INC in Dayton, OH seeks a friendly retail associate to greet customers and guide them through the store, teaching them how to shop and complete purchases. You will answer questions, share product knowledge, and help guests select gifts while delivering memorable service.

The role requires standing for extended periods, lifting up to 25 lbs, and working independently when managers are not present, with a focus on reliable attendance.