Sales Associate

Harry & David; Dayton (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

1-800-FLOWERS.COM, INC in Dayton, OH seeks a friendly retail associate to greet customers and guide them through the store, teaching them how to shop and complete purchases. You will answer questions, share product knowledge, and help guests select gifts while delivering memorable service.

The role requires standing for extended periods, lifting up to 25 lbs, and working independently when managers are not present, with a focus on reliable attendance.

Qualifications

• Reliable transportation to shifts.
• Positive attitude and disposition.
• Stand for 8 hours and lift 25 lbs.
• Adherence to uniform and attendance policies.

Responsibilities

• Greet and interact with customers.
• Showcase products and guide shoppers through the buying process.
• Ask open-ended questions to learn customer needs.
• Provide accurate product knowledge to enhance shopping experience.
• Go above and beyond service expectations.
• Encourage add-on purchases with suggestive selling.
• Thank customers after purchases.
• Take orders in person and by phone, including large orders.
• Lead the team in managers' absence and prep for the next shift.
• Handle cash, balance drawers, and resolve issues on the spot.

Skills

Reliable Transportation

Positive Attitude

Stand 8 hrs

Lift 25lbs

Policy Adherence

Independent Operation

Phone Etiquette

Leadership Experience

Job description

Position Responsibilities-

• Greeting & interacting with all types of customers
• Showcasing our amazing products & teaching our visitors how to shop our store by leading them through the buying process
• Asking open-ended questions while conversing with the customers so you can learn what their needs are
• Making the shopping experience memorable by providing correct, helpful, and instant knowledge of our product
• Going above and beyond the service expectations of the customers during every interaction
• Helping the customers add to their gifts or take-home purchases by using suggestive selling techniques
• Thanking the customer for their purchase no matter how small
• Taking orders correctly & completely in person & over the phone, including Large Client Orders.
• Leading your team in the absence of managers which includes: running the shift, delegating duties, & preparing the store for the next shift.
• Cash handling, counting down, and balancing the cash drawers at close &/or open. Taking care of customer issues and troubleshooting issues on the spot.

Requirements

Position Requirements-

Required:

• Reliable Transportation
• Positive Attitude and Disposition
• Ability to be on your feet at least 8hrs at a time
• Lift at least 25lbs
• Adhering to Uniform Policy & Attendance Policy. Enforce said policies with co-workers
• Must be comfortable being in and running the store solo on occasion

Preferred:

• Knowledge of Appropriate Phone Etiquette
• Extensive Teamwork Experience & Leadership

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