Sales Associate

Personalization Mall; Dayton (OH); On-site; USD 24,000 - 32,000; Full time

Job summary

1-800-FLOWERS.COM, INC is seeking a customer-focused team member in Dayton, OH to greet customers, showcase gifts, and guide shoppers through the buying process. You will learn product details, assist with orders, and help maintain smooth store operations.

Responsibilities include opening/closing duties, cash handling, and delivering exceptional service. Comfortable working solo at times and assisting on large orders are needed.

Qualifications

• Must be able to stand for long periods and be on your feet for at least 8 hours.
• Comfortable working solo at times and taking initiative.
• Ability to handle cash and assist customers with purchases and returns.

Responsibilities

• Greet and interact with customers and teach them how to shop.
• Showcase products and guide customers through the buying process.
• Ask open-ended questions to understand customer needs.
• Provide accurate product knowledge to enhance shopping experience.
• Go above and beyond service expectations with every interaction.
• Assist customers with add-on purchases using suggestive selling techniques.
• Thank customers for purchases and ensure a positive experience.
• Take orders in person and over the phone, including large client orders.
• Step in as acting manager when needed to run shifts and prep for next shift.
• Handle cash, balance drawers, and resolve customer issues on the spot.

Skills

Reliable transportation

Positive attitude

Stamina for 8+ hours on feet

Lifting ability (25 lbs)

Policy enforcement

Store operations readiness

Job description

Position Responsibilities-

• Greeting & interacting with all types of customers
• Showcasing our amazing products & teaching our visitors how to shop our store by leading them through the buying process
• Asking open-ended questions while conversing with the customers so you can learn what their needs are
• Making the shopping experience memorable by providing correct, helpful, and instant knowledge of our product
• Going above and beyond the service expectations of the customers during every interaction
• Helping the customers add to their gifts or take-home purchases by using suggestive selling techniques
• Thanking the customer for their purchase no matter how small
• Taking orders correctly & completely in person & over the phone, including Large Client Orders.
• Leading your team in the absence of managers which includes: running the shift, delegating duties, & preparing the store for the next shift.
• Cash handling, counting down, and balancing the cash drawers at close &/or open. Taking care of customer issues and troubleshooting issues on the spot.

Requirements

Position Requirements-

Required:

• Reliable Transportation
• Positive Attitude and Disposition
• Ability to be on your feet at least 8hrs at a time
• Lift at least 25lbs
• Adhering to Uniform Policy & Attendance Policy. Enforce said policies with co-workers
• Must be comfortable being in and running the store solo on occasion

Preferred:

• Knowledge of Appropriate Phone Etiquette
• Extensive Teamwork Experience & Leadership

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