Retail Sales Executive

Malabar Gold & Diamonds; Seattle (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

Malabar Gold & Diamonds in Seattle is seeking candidates to engage with customers and facilitate their buying decisions. Responsibilities include achieving sales targets, managing stock, and ensuring an attractive product display while following hygiene standards.

Applicants should be proficient in customer relations, stock management, and able to work collaboratively to improve store processes. A passion for sales and customer service is essential for this role.

Responsibilities

• Receive and engage with customers to understand their requirements.
• Introduce product offerings to facilitate buying decisions.
• Prepare estimates and complete sales transactions.
• Achieve sales targets for allocated categories.
• Count and manage daily stock records.
• Monitor stock levels and ensure availability for sales.
• Report sold stock for timely replenishment.
• Minimize dead stock in collaboration with the store manager.
• Ensure proper product display following hygiene standards.
• Transfer stock to the locker and ensure security.
• Address customer queries and complaints effectively.
• Support marketing activities for customer visits.
• Identify potential customers and refer them to the store.
• Adhere to cost-saving practices.
• Develop relationships with competitors for process improvements.

Job description

Responsibilities

• Receive the customer and engage with the customer to understand the customer’s requirement.
• Introduce various product offering to the customers and facilitate customer buying decision.
• Prepare the estimate of the products selected and completing the sales transaction.
• Achieve category wise sales target for the allocated section.
• Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated.
• Monitor the stock in the section and ensure adequate stock for sales.
• Report the sold sock in the section for reordering to the sales manager for timely stock replenishment.
• Monitor the dead stock and liaison with the store manager to minimise the same.
• Responsible for proper and attractive display of the products at the appropriate counter following hygienic standards.
• Transfer the stock to the locker at the close of the day; maintain safety of jewellery displayed to customers and communicate promptly to the superiors about any potential theft.
• Understand the queries and complaints from the customer and address with right solution.
• Provide support to the marketing team for potential customer visits and exhibitions.
• Identify potential customers and referring them to the store.
• Adhere to cost saving practices undertaken in the store.
• Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes.