Sales Associate

APM Monaco; Chicago (IL); On-site; USD 30,000 - 48,000; Full time

Job summary

APM Monaco in Chicago is seeking a motivated Retail Associate to help achieve sales goals while delivering an exclusive shopping experience. You will engage customers, showcase merchandise, and build lasting client relationships through proactive follow-up and a polished service approach.

Responsibilities include maintaining presentation standards, handling POS transactions, and supporting stock and inventory processes. A flexible schedule, including evenings and weekends, is expected.

Qualifications

• Minimum 1 year retail sales experience.
• Excellent verbal and written communication, organizational and time management skills.
• Flexibility in schedule including evenings, weekends and holidays.

Responsibilities

• Meet personal sales goals and unit-per-transaction targets.
• Build and maintain repeat client relationships using the client book.
• Maintain floor merchandise and assist in stockroom operations.
• Execute POS procedures and participate in inventory processes.
• Adhere to store policies and participate in training.

Skills

Retail sales experience

Client relationship building

Microsoft Office

Tools

Microsoft Office

Job description

Job Objectives

To achieve sales goals and develop lasting client relationships. These initiatives are achieved by providing the highest level of customer service and complying with all company policies, procedures and directives. Ensure that all customers enjoy an exclusive shopping experience that inspires them to shop again.

Sales Generation

• Meet personal sales, unit-per-transaction and limited edition sales goals
• Utilize the elevated levels of sales and service to maximize sales performance
• Communicates with peers regarding pertinent information on daily, event or Company focus
• Demonstrate an in-depth knowledge of merchandise on the floor and back stock
• Communicates any missed sales opportunities due to product to Store Manager
• Creates and cultivates loyal following with new customers and existing customers by maintaining records and following up with continual communication using direct and social media platforms
• Comply with all sales related policies and procedures
• Stays keen on fashion industry, market and local trends

Customer Service

• Enjoys meeting and interacting with customers; demonstrates an energetic and positive attitude
• Provide the highest level of customer service
• Build and maintain repeat client relationships; Utilize client book to maintain important notes
• Resolve client issues quickly, effectively and professionally, ensuring client satisfaction

Operations and Merchandising

• Understands and facilitates the execution of company visual merchandising standards
• Keep selling floor and merchandise neat, organized and stocked according to Company guidelines, to ensure customer satisfaction, provide a pleasant and safe shopping environment and maximize the opportunity for sales
• Assist in the maintenance of all inventory in the stockroom and on the selling floor
• Assist in all areas of stock, transferring, receiving policies and all transferring/receiving related paperwork.
• Participate in regular inventory processes
• Properly execute all relevant POS procedures
• Adhere to work schedule, inclusive of time and attendance
• Participate in all relevant training and development seminars, programs and meetings as directed by store management
• Addresses asset protection issues that may occur in a manner that there is neither a loss to the company or an uncontrollable situation with the customer
• Responsible for protecting company assets.
• Responsible for other duties as assigned or developed by management

Desired Skills/Experience:

• Minimum 1 year retail sales experience
• Motivated to drive business by building customer to client relationships
• Knowledge of using Microsoft Office software including Work, Excel, PowerPoint and Outlook
• Excellent verbal and written communication, organizational and time management skills
• Professional demeanour-follows company uniform and appearance guidelines
• Flexibility in schedule availability, including evenings, weekends, and holidays, based on business needs