Retail Sales & Customer Service Specialist

Colonial Group; Raleigh (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Colonial Group in Raleigh, NC is seeking a friendly sales associate to support retail customers. Under direct supervision, you will assist with product selection, pricing, availability, and refunds/exchanges, while actively selling products and related items.

Responsibilities include providing material estimates, entering orders, scheduling deliveries, and resolving simple customer complaints, with escalation for complex issues.

Qualifications

• High School Diploma or GED required.
• Six months of sales-related experience preferred.

Responsibilities

• Provide customer service to retail customers via walk-in, phone or email.
• Assist customers with product selection, pricing, availability, and refunds/exchanges.
• Actively engages in selling company products and related items.
• Provide material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enter orders into computer system and schedule delivery of products.
• Handle and resolve simple customer complaints and forward more complex issues to senior staff.

Skills

Customer service

Retail sales

Communication skills

Education

High School Diploma or GED

Job description

Colonial Group in Raleigh, NC is seeking a friendly sales associate to support retail customers. Under direct supervision, you will assist with product selection, pricing, availability, and refunds/exchanges, while actively selling products and related items.

Responsibilities include providing material estimates, entering orders, scheduling deliveries, and resolving simple customer complaints, with escalation for complex issues.