Retail Sales & Customer Service Associate

Colonial Group; Florida; On-site; USD 29,000 - 42,000; Full time

Job summary

Colonial Group is seeking a customer-focused sales associate to assist retail customers and manage inquiries via walk-in, phone, or email. You will use product knowledge to support purchasing decisions and process refunds or exchanges when needed.

The role involves actively selling products, entering orders, and coordinating delivery while providing timely, friendly service. GED or high school diploma with six months of sales experience is required.

Qualifications

• Experience in retail or sales environment.
• Ability to assist customers with product selection and refunds/exchanges.
• Proficient in handling inquiries via walk-in, phone, or email.

Responsibilities

• Assist customers with product questions and purchases.
• Provide quotes and estimates for small projects.
• Enter orders and coordinate product delivery.
• Resolve simple complaints and escalate complex issues.

Skills

Customer service

Sales

Communication skills

Education

High School Diploma or GED

Tools

POS system

Order entry software

Job description

Colonial Group is seeking a customer-focused sales associate to assist retail customers and manage inquiries via walk-in, phone, or email. You will use product knowledge to support purchasing decisions and process refunds or exchanges when needed.

The role involves actively selling products, entering orders, and coordinating delivery while providing timely, friendly service. GED or high school diploma with six months of sales experience is required.