Retail Sales & Customer Experience Specialist

Hibbett, Inc.; Cleveland (OH); On-site; USD 14,000 - 19,000; Full time

Job summary

Hibbett, Inc. in Cleveland, OH is seeking a Sales Associate to deliver outstanding customer service and drive product sales. You will become knowledgeable about each department, promote promotions, and act as a brand ambassador creating a memorable shopping experience for customers.

The role emphasizes promoting merchandise, achieving sales targets, and maintaining store standards. Join a team focused on service, accuracy, and total customer satisfaction while supporting daily operations.

Qualifications

• Customer service experience or aptitude is essential.
• Excellent interpersonal and written/verbal communication.
• Ability to perform well in a fast-paced environment.
• Proactive, takes initiative without prompting.
• Collaborative teammate with a focus on helping customers and selling merchandise.

Responsibilities

• Provide extraordinary customer service per the customer service manual.
• Promote and sell services and merchandise offered by the organization.
• Set and track sales goals; strive to grow selling skills.
• Follow all company policies and manuals in daily tasks.
• Assist in daily store operations, including shipments and maintenance.
• Present merchandise to promote sales per knowledge materials.
• Aim to meet or exceed sales targets and goals.
• Communicate needs, pricing concerns, and issues to management.
• Attend staff meetings and training sessions.
• Protect assets and maintain internal control; flag potential fraud.

Skills

Customer service

Communication

Fast-paced

Self-starter

Team player

Attention to detail

Job description

Hibbett, Inc. in Cleveland, OH is seeking a Sales Associate to deliver outstanding customer service and drive product sales. You will become knowledgeable about each department, promote promotions, and act as a brand ambassador creating a memorable shopping experience for customers.

The role emphasizes promoting merchandise, achieving sales targets, and maintaining store standards. Join a team focused on service, accuracy, and total customer satisfaction while supporting daily operations.