Order Verifier

Pella Windows & Doors of Houston; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Pella Products of Houston is seeking an Order Verifier to review and verify customer orders for accuracy before manufacturing and installation. This hourly, nonexempt role combines order review, field-measurement knowledge, material-ordering experience, documentation, and cross-functional coordination to reduce errors and customer dissatisfaction.

The role follows established procedures and does not have supervisory responsibility, with opportunities to work with Sales, Project Coordination,

Qualifications

• High school diploma or GED.
• Experience in construction or remodeling is preferred.
• Experience taking, reviewing, or confirming measurements.
• Proficient with Microsoft Outlook, Excel, Word, and PowerPoint.
• Experience with a CRM or order-tracking system.
• Strong attention to detail and ability to meet deadlines.
• Clear written and verbal communication skills.
• Strong organizational and time-management skills.

Responsibilities

• Review orders to verify product specifications, dimensions, options, finishes, hardware, and installation requirements.
• Confirm field measurements, jobsite details, and support order documentation before release.
• Identify potential concerns in measurements, installation, or materials.
• Prepare or coordinate material orders and ensure alignment with approved scope.
• Identify discrepancies and communicate Corrections to Sales, Project Coordination, Installation, or Operations.
• Ensure orders align with contracts, change orders, and company standards.
• Document verification activity in order systems, CRM, and internal tracking tools.
• Use Outlook, Excel, Word, and PowerPoint to communicate and report.
• Review project measurements with platforms like Hover or EagleView when applicable.
• Collaborate with Sales, Project Coordination, Installation, and Operations for smooth handoffs.
• Respond to order-related questions in a timely, professional manner.
• Perform other related administrative duties as assigned.

Skills

Attention to detail

Order verification

Measurement review

Microsoft Office

CRM systems

Communication skills

Time management

Education

High school diploma

Some college coursework

Tools

Hover

EagleView

Outlook

Excel

Word

PowerPoint

Job description

Vision and C.O.U.R.A.G.E. Values

Pella Products of Houston is an independently owned and operated distributor of Pella Corporation windows and doors serving homeowners, trade professionals, builders, and commercial customers throughout the Houston market. Our teams support the customer experience from product selection and order fulfillment through delivery, installation, service, and ongoing support. We are committed to quality workmanship, responsive communication, safe and efficient operations, and continuous improvement. By working across Sales, Customer Service, Project Coordination, Installation, Service, Warehouse, and Delivery, we strive to earn trust, strengthen customer relationships, and deliver exceptional experience consistent with our Vision and C.O.U.R.A.G.E. values.

Our Vision: To be Houston's most trusted window and door partner, delivering exceptional experiences rooted in integrity and C.O.U.R.A.G.E.

Caring: Showing genuine concern for customers, teammates, and our community.

Ownership: Taking responsibility for our actions, decisions, and results.

Unity: Working together with trust, collaboration, and a team-first mindset.

Respect: Valuing each person's time, effort, and perspective.

Accountability: Doing what we say and holding ourselves to high standards.

Growth: Continually learning, improving, and evolving as individuals and as a team.

Excellence: Going beyond expectations in the quality of our work and service.

Position Summary

The Order Verifier is responsible for reviewing and verifying customer orders for accuracy, completeness, and compliance before release for manufacturing and installation. This hourly, nonexempt role combines order review, field-measurement knowledge, material-ordering experience, documentation, and cross-functional coordination to reduce errors, rework, and customer dissatisfaction. The position follows established procedures and does not have supervisory responsibility.

Essential Duties and Responsibilities

• Review customer orders to verify product specifications, dimensions, options, finishes, hardware, glass packages, quantities, and installation requirements.
• Confirm field measurements, jobsite details, and support order documentation before an order is released.
• Use construction and remodeling knowledge to identify potential measurement, installation, material, or jobsite concerns.
• Prepare, review, or coordinate material orders and confirm that required materials align with the approved scope of work.
• Identify discrepancies, missing information, or inconsistencies and communicate required corrections to Sales, Project Coordination, Installation, or Operations.
• Ensure orders align with executed contracts and approved change orders, company standards, and established verification checklists.
• Accurately document verification activity in Pella order systems, the company CRM, and internal tracking tools.
• Use Microsoft Outlook, Excel, Word, and PowerPoint to communicate, maintain records, review information, and support reporting.
• Use virtual measuring platforms, such as Hover, EagleView, or similar tools, when applicable to review or support project measurements.
• Flag recurring errors and elevate concerns through the appropriate channels.
• Partner with Sales, Project Coordination, Installation, and Operations to support a smooth handoff from sale to fulfillment.
• Respond to order-related questions in a timely and professional manner.
• Perform other related administrative or operational duties as assigned.

Required Qualifications

• High school diploma or GED.
• Construction and/or remodeling experience.
• Experience taking, reviewing, or confirming measurements and coordinating material orders.
• Computer proficiency, including comfort using Microsoft Outlook, Excel, Word, and PowerPoint.
• Experience using a customer relationship management system or comparable order-tracking platform.
• Strong attention to detail and the ability to follow established processes, checklists, and deadlines.
• Clear written and verbal communication skills.
• Strong organizational and time-management skills.

Preferred Qualifications

• Window and door installation and/or measurement experience.
• Experience using a virtual measuring platform such as Hover, EagleView, or a similar system.
• One to three years of experience in order processing, order verification, project coordination, customer service, or construction-related administrative support.
• Some college coursework.

Knowledge, Skills, and Abilities

• Accuracy and consistency in reviewing detailed order and measurement information.
• Working knowledge of construction, remodeling, windows, doors, installation, and material-ordering processes.
• Ability to identify problems and elevate concerns without exceeding assigned decision-making authority.
• Effective communication, teamwork, and customer-focused follow-through.
• Ability to learn Pella-specific systems and established workflows.

Work Environment and Physical Requirements

• Primarily office-based work requiring prolonged computer and phone use.
• May require occasional review of job-site documentation or field-related information.

Hourly and Nonexempt Expectations

• This is an hourly, nonexempt position and is eligible for overtime in accordance with applicable federal and state wage-and-hour laws.
• All time worked must be accurately recorded in the company timekeeping system.
• Overtime must be approved in advance by management. All hours worked must be recorded and will be paid, including overtime worked without prior approval.
• The role follows defined schedules, procedures, and workflows and does not exercise independent discretion on matters of significance.

Why Join Pella Products of Houston

• Represent an established window and door brand committed to quality and customer satisfaction.
• Help prevent order errors and support successful customer projects.
• Work with experienced Sales, Project Coordination, Installation, and Operations teams.
• Develop product knowledge and strengthen construction and order-verification skills.

Pella Products of Houston is an equal opportunity employer committed to providing a workplace free from unlawful discrimination, harassment, and retaliation. Employment decisions are based on qualifications, job requirements, and business needs, consistent with applicable federal, state, and local laws.

Preemployment Requirements

Employment is contingent upon satisfactory completion of applicable background checks, required drug screening, and verification of employment eligibility, in accordance with applicable law.

Disclaimer and Acknowledgment

This job description describes the general nature and level of work assigned and is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may be modified based on business needs, subject to applicable law. Employment remains at will unless otherwise provided in a written agreement signed by an authorized company representative.