Retail Sales Associate (part-time)

Canada Goose; United States; On-site; USD 31,684 - 35,473; Part time

Benefits offered by this job

Comprehensive Total Rewards Program

Opportunities for career growth

Recognition programs

Support for physical and mental health resources

Job summary

Canada Goose is seeking a part-time Retail Sales Associate in Boston. In this role, you will be responsible for achieving personal sales targets and providing excellent customer service. Responsibilities include building a positive store environment and developing customer relationships.

The ideal candidate has a minimum of 2 years of retail customer service experience, preferably in apparel, and a proven track record in sales performance. The role offers competitive hourly pay and opportunities for career growth.

Qualifications

• Minimum 2 years of customer service experience, preferably in the apparel retail industry.
• Proven record of successful sales performance.
• Ability to work efficiently in a fast-paced and team-oriented environment.

Responsibilities

• Achieve or exceed personal sales targets and provide excellent customer service.
• Contribute to store's Units per Transaction (UPT).
• Handle all point-of-sale (POS) transactions in compliance with company standards.

Skills

Customer service experience

Sales performance

Time management

Multitasking skills

CRM tools understanding

Communication skills

Social skills

Microsoft Office (Word and Excel)

Proficiency in another language

Job description

Location: Boston, Retail Address: Suite 1900 - 800 Boylston St Boston, Massachusetts 02199 United States of America

Job Title: Retail Sales Associate (part-time)

Canada Goose is a brand that supports exploration and sustainability.

Position Overview

As a Retail Sales Associate, you will be responsible for achieving or exceeding personal sales targets and providing excellent customer service in the following ways:

• Build a positive store environment through effective communication, collaboration and partnership with the management team.
• Attend and participate in all store meetings, events and product knowledge sessions.
• Drive Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, and average unit retail.
• Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming and strategic categories.
• Develop, maintain, and grow personal customer relationship management (CRM) through clienteling and after-sale customer engagement.
• Leverage in‑store elements to provide a memorable customer experience and promote repeat purchase.
• Follow all store operating procedures to minimize shrink.
• Handle all point‑of‑sale (POS) transactions in compliance with company standards.
• Support overall upkeep of physical store maintenance and standards.
• Maintain visual merchandise directives.

Qualifications

• Minimum 2 years of customer service experience, preferably in the apparel retail industry.
• Proven record of successful sales performance.
• Previous experience working with affluent and luxury brands in high traffic locations.
• Strong time management and multitasking skills.
• Ability to work efficiently in a fast‑paced and team‑oriented environment.
• Good understanding of CRM tools/processes.
• Excellent communication and social skills.
• Basic Microsoft Office skills (Word and Excel).
• Bonus: proficiency in another language.

Benefits

• A company built on Canadian roots and heritage.
• Comprehensive and competitive Total Rewards Program.
• Opportunities for career growth through internal and external programs.
• Recognition programs: Goose Rewards & ICON Rewards.
• Canada Goose Gives: donation matching and paid volunteer time.
• Support for physical and mental health resources.
• Inspiring leaders and colleagues.

Compensation

Hourly Range: $23.00 – $25.75 / hour. The range provided is a guideline and does not guarantee an offer. Final compensation will depend on experience, skills, and fit.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.