Retail Operations Associate

Brobston Group; Boston (MA); On-site; USD 28,000 - 32,000; Part time

Benefits offered by this job

Total Rewards Program

Career growth programs

Goose Rewards

Volunteer time

Job summary

Canada Goose is seeking a Brand Ambassador, Operations for our Boston location. This role focuses on delivering outstanding customer experiences, supporting store operations, and upholding the brand's standards of quality and authenticity.

You will drive sales targets, maintain inventory accuracy, participate in product knowledge sessions, and contribute to a welcoming, efficient, and premium shopping environment for Affluent customers.

Qualifications

• Minimum 2 years of retail experience.
• Experience withAffluent/luxury brands preferred.
• Strong communication and attention to detail.
• Knowledge of POS and inventory management.
• Basic MS Office skills.

Responsibilities

• Achieve or exceed personal sales targets and support store targets.
• Maintain store operations and brand standards.
• Attend product knowledge sessions and store meetings.
• Process POS transactions and ensure inventory accuracy.
• Support in store upkeep and visual merchandise standards.

Skills

Retail experience

POS systems

Inventory management

Microsoft Office

Communication skills

Teamwork

Luxury brand experience

Tools

Excel

Word

Job description

Location:

Boston Retail

Address:

Suite 1900 - 800 Boylston St Boston, Massachusetts 02199 United States of America

Job Title:

Retail Operations Associate (part- time)

Canada Goose isn't like anything else. We've built something great, something special - an iconic brand with an inspirational and authentic story. At the heart of it is our promise to empower true exploration of all kinds. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview:

The Brand Ambassador, Operations is accountable for creating and providing outstanding experiences that allows customers to continuously conquer the outdoors! They will assist in the execution of store functions in relation to operational efficiency while maintaining the brand's expectations of quality and authenticity.

What You’ll Do:

• Achieve or exceed personal sales targets and support the store’s overall target
• Build a positive store environment through effective communication, collaboration and partnership with the management team
• Attend and participate in all store meetings, events and product knowledge sessions
• Follow store operating procedures to minimize store shrink
• Handle all Point of sale (POS) transactions in compliance with company standards
• Ensure overall accuracy in inventory and proper organization and accessibility of Canada Goose’s products
• Process inbound and outbound shipment, replenishment, damages, return to vendor, etc.
• Support in the overall upkeep of physical store maintenance and standards
• Maintain Visual Merchandise directives

Let’s Talk About You:

• Minimum 2 years of retail experience, preferably in a customer focused environment
• Proven record of maintaining successful store operations
• Previous experience working with affluent and luxury brands in high traffic locations
• Strong organization skills and a keen attention to detail
• Ability to work efficiently in a fast-paced and team orientated environment
• Good understanding of inventory management and point of sale systems
• Excellent communication and social skills
• Basic skills in Microsoft Office, specifically, Word and Excel
• Bonus points for proficiency in another language

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

Hourly Range:

$20.50 - $23.50 / hour

About the salary range: We’re committed to being open and fair about pay. The range provided is intended as a guideline and does not represent a guaranteed offer. When we make an offer, we consider the responsibilities of the position, market data, and internal equity to ensure consistency across our team. Your actual offer will depend on your experience, skills, and alignment with the role.

At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at [e-mail].