Retail Sales Associate (full-time)

Canada Goose; Chicago (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Goose Rewards

ICON Rewards

Donation matching

Paid volunteer time

Total Rewards Program

Job summary

Canada Goose is seeking a Retail Sales Associate for our Fifth Avenue, New York store. The role focuses on delivering exceptional service, meeting sales targets, and maintaining a premium customer experience consistent with our luxury brand.

We value experience in high-traffic luxury retail, CRM proficiency, and strong teamwork. The position offers open pay range with a focus on performance, product knowledge sessions, and opportunities for career growth within a global brand.

Qualifications

• Minimum 2 years of customer service experience, preferably in apparel retail.
• Proven record of successful sales performance.
• Experience with affluent and luxury brands in high-traffic locations.
• Strong time management and multitasking skills.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Good understanding of CRM tools/processes.
• Excellent communication and social skills.
• Basic MS Office skills (Word, Excel).

Responsibilities

• Achieve or exceed personal sales targets and productivity standards.
• Build a positive store environment through effective communication and collaboration with the management team.
• Attend and participate in store meetings, events and product knowledge sessions.
• Assist in driving NPS and selling metrics such as conversion and average sale per transaction.
• Contribute to store Units per Transaction by promoting relevant categories.
• Develop and maintain customer relationships through clienteling and after-sale engagement.
• Leverage store elements to provide a memorable customer experience and promote repeat purchases.
• Follow store procedures to minimize shrink and handle POS transactions.

Skills

customer service

luxury retail

CRM tools

communication

time management

multitasking

MS Office

Tools

CRM systems

Job description

Location: Fifth Avenue Address: 689 5th Avenue New York, New York 10019 United States of America. Job Title: Retail Sales Associate (full-time).

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people. Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview: What You’ll Do:

• Achieve or exceed personal sales targets and productivity standards
• Build a positive store environment through effective communication, collaboration and partnership with the management team
• Attend and participate in all store meetings, events and product knowledge sessions
• Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.
• Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming and strategic categories
• Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagement
• Leverage in store elements to provide a memorable customer experience and promote repeat purchase
• Follow all store operating procedures to minimize store shrink
• Handle all Point of sale (POS) transactions in compliance with company standards
• Support in the overall upkeep of physical store maintenance and standards
• Maintain Visual Merchandise directives

Let’s Talk About You:

• Minimum 2 years of customer service experience, preferably in the apparel retail industry
• Proven record of successful sales performance
• Previous experience working with affluent and luxury brands in high traffic locations
• Strong time management and multi tasking skills
• Ability to work efficiently in a fast-paced and team orientated environment
• Good understanding of CRM tools/processes
• Excellent communication and social skills
• Basic skills in Microsoft Office, specifically, Word and Excel
• Bonus points for proficiency in another language

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

Hourly Range: $23.00 - $25.75 / hour

About the salary range: We’re committed to being open and fair about pay. The range provided is intended as a guideline and does not represent a guaranteed offer. When we make an offer, we consider the responsibilities of the position, market data, and internal equity to ensure consistency across our team. Your actual offer will depend on your experience, skills, and alignment with the role.

At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

At Canada Goose, you’ll find purpose in keeping the planet cold and the people on it warm. As part of our team, you’ll embrace your inherent responsibility to give back, protect our environment, and make a meaningful impact—all while experiencing that unique ‘Canadian Warmth’ that defines our culture.

Canada Goose isn't like anything else. We’ve built something great, something special – an iconic brand with an inspirational and authentic story. Here, opportunities are everywhere – to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking. We embrace diversity in all its forms and definition and strive to remove barriers to create an inclusive culture and equitable workplace where everyone can live authentically, every day and in every situation.