Retail Sales Associate - Somerset

Brobston Group; Troy (MI); Presencial; USD 17.000 - 21.000; A tiempo parcial

Descripción de la vacante

Canada Goose is seeking a part-time Retail Sales Associate in Troy, Michigan, to deliver exceptional customer experiences and drive sales. You will engage with clients, maintain brand standards, and participate in product knowledge sessions to stay ahead in a fast-paced luxury retail environment.

Ideal candidates bring at least 2 years of customer service experience in luxury retail, strong communication skills, and a collaborative mindset.

Formación

• Minimum 2 years of customer service experience.
• Proven record of successful sales performance.
• Previous experience with affluent and luxury brands in high-traffic locations.
• Strong time management and multitasking skills.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Good understanding of CRM tools/processes.
• Excellent communication and social skills.
• Basic skills in Microsoft Word and Excel.
• Bonus points for proficiency in another language.

Responsabilidades

• Achieve or exceed personal sales targets and productivity standards.
• Build a positive store environment through effective communication and collaboration with the management team.
• Attend and participate in all store meetings, events and product knowledge sessions.
• Assist in driving Net Promoter Score (NPS) and other selling/service metrics.
• Contribute to Units per Transaction by promoting new categories.
• Develop and drive CRM through clienteling and post-sale engagement.
• Leverage store elements to provide a memorable customer experience and promote repeat purchases.
• Follow all store procedures to minimize shrink.
• Handle all POS transactions per company standards.
• Support upkeep of store and Visual Merchandise standards.
• Maintain Visual Merchandise directives.

Conocimientos

Customer service

Sales performance

CRM knowledge

Communication skills

Time management

Teamwork

Multitasking

Language skills

Herramientas

CRM software

Microsoft Word

Microsoft Excel

Descripción del empleo

Location

Somerset

Address

2800 W Big Beaver Road Troy, Michigan 48084 United States of America

Job Title

Retail Sales Associate (part-time)

Canada Goose isn't like anything else. We've built something great, something special - an iconic brand with an inspirational and authentic story. At the heart of it is our promise to empower true exploration of all kinds. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview

What You’ll Do:

• Achieve or exceed personal sales targets and productivity standards
• Build a positive store environment through effective communication, collaboration and partnership with the management team
• Attend and participate in all store meetings, events and product knowledge sessions
• Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.
• Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming and strategic categories
• Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagement
• Leverage in store elements to provide a memorable customer experience and promote repeat purchase
• Follow all store operating procedures to minimize store shrink
• Handle all Point of sale (POS) transactions in compliance with company standards
• Support in the overall upkeep of physical store maintenance and standards
• Maintain Visual Merchandise directives

Let’s Talk About You:

• Minimum 2 years of customer service experience, preferably in the apparel retail industry
• Proven record of successful sales performance
• Previous experience working with affluent and luxury brands in high traffic locations
• Strong time management and multi tasking skills
• Ability to work efficiently in a fast-paced and team orientated environment
• Good understanding of CRM tools/processes
• Excellent communication and social skills
• Basic skills in Microsoft Office, specifically, Word and Excel
• Bonus points for proficiency in another language

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.