Retail Sales Associate (part-time)

Canada Goose; Town of Somerset (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Total Rewards

Career growth

Goose Rewards

ICON Rewards

Donation matching

Job summary

Canada Goose in Somerset is seeking a customer-service focused sales associate to help achieve personal sales targets and deliver a memorable shopping experience.

You will collaborate with management, participate in product knowledge sessions, and use CRM clienteling to drive conversions and repeat visits. The role requires at least 2 years in apparel retail and a proven sales record.

Qualifications

• Minimum 2 years of customer service experience, preferably in apparel retail.
• Proven record of successful sales performance.
• Bonus points for proficiency in another language.
• Strong time management and multi-tasking skills.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Good understanding of CRM processes and Microsoft Office tools (Word, Excel).

Responsibilities

• Achieve or exceed personal sales targets and productivity standards.
• Build a positive store environment through effective communication and collaboration with the management team.
• Attend and participate in store meetings, events and product knowledge sessions.
• Drive NPS and other selling metrics like conversion, AOV, and UPT.
• Develop CRM through clienteling and after-sale customer engagement.
• Maintain store standards and support POS operations.

Skills

CRM tools

Microsoft Word

Microsoft Excel

Tools

CRM software

Job description

Location: Somerset Address: 2800 W Big Beaver Road Troy, Michigan 48084 United States of America

Canada Goose isn't like anything else. We've built something great, something special - an iconic brand with an inspirational and authentic story.

At the heart of it is our promise to empower true exploration of all kinds. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Position Overview

• Achieve or exceed personal sales targets and productivity standards
• Build a positive store environment through effective communication, collaboration and partnership with the management team
• Attend and participate in all store meetings, events and product knowledge sessions
• Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.
• Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming and strategic categories
• Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagement
• Leverage in store elements to provide a memorable customer experience and promote repeat purchase
• Follow all store operating procedures to minimize store shrink
• Handle all Point of sale (POS) transactions in compliance with company standards
• Support in the overall upkeep of physical store maintenance and standards
• Maintain Visual Merchandise directives

Let’s Talk About You

• Minimum 2 years of customer service experience, preferably in the apparel retail industry
• Proven record of successful sales performance
• Previous experience working with affluent and luxury brands in high traffic locations
• Strong time management and multi tasking skills
• Ability to work efficiently in a fast-paced and team orientated environment
• Good understanding of CRM tools/processes
• Excellent communication and social skills
• Basic skills in Microsoft Office, specifically, Word and Excel
• Bonus points for proficiency in another language

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

We embrace diversity in all its forms and definition and strive to remove barriers to create an inclusive culture and equitable workplace where everyone can live authentically, every day and in every situation.

If you require any interview accommodation for your interview, please e-mail us at: [e-mail].

Canada Goose isn't like anything else. We’ve built something great, something special – an iconic brand with an inspirational and authentic story.