Retail Sales Associate (Part time)

Lands' End; Grand Rapids (MI); On-site; USD 31,000 - 36,000; Full time

Job summary

Lands' End in Grand Rapids, MI is seeking a Sales Associate to deliver exceptional service and product expertise, driving store sales. You will engage customers with consultative selling, stay current on fashion trends, and support in-store operations.

Responsibilities include greeting customers, assisting with needs, navigating the Lands’ End site for alternatives, processing transactions, and maintaining visual standards. Weekend availability is preferred for store coverage.

Qualifications

• Excellent selling skills.
• Ability to communicate effectively with customers and fellow employees.
• Ability to receive feedback and take action when appropriate.
• Flexibility and adaptability to change.
• Availability and weekend availability to support business needs.

Responsibilities

• Drive sales by using consultative selling to identify customer needs and offer solutions; suggest outfits and related items to generate multiple unit sales; provide fitting room assistance.
• Provide the highest level of customer service by greeting customers, engaging with them, and offering tailored recommendations.
• Maintain knowledge of Lands’ End website navigation to assist customers when products aren’t in-stores.
• Process customer transactions efficiently using POS and online systems, including sales, returns, and exchanges.
• Keep up-to-date on Lands’ End products and fashion trends to enhance service and sales.
• Perform markdowns and other promotional activities as needed.
• Handle stock replenishment and ensure compliance with visual brand standards.

Job description

Job Summary

As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position enhances the experience of our customers and drives profitable sales by providing product expertise and advanced selling skills.

Job responsibilities

• Drive sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities
• Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic , suggesting solutions based on customer interest and needs
• Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store
• Processes customer transactions efficiently using the POS and online systems include sales, returns, exchanges, etc. in accordance to authorized procedure
• Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales
• Performs markdown and other promotional activities as needed
• Responsible for stock replenishment and adhering to visual brand standards

Qualifications

• Excellent selling skills
• Ability to communicate effectively with customers and fellow employees
• Ability to receive feedback and take action when appropriate
• Ability to follow written and verbal instruction and meet deadlines on projects/tasks
• Flexibility and adaptable to change
• Knowledge of Lands’ End merchandise is strongly preferred
• Availability and flexibility to work varied hours to support the needs of the business
• Ability to stand for long periods of timeAbility to lift boxes up to 40 lbs.
• Must have weekend availability as needed

Work Location: In person