Sales Associate

FashionUnited; Town of Middleton (WI); On-site; USD 20,664 - 30,307; Full time

Job summary

Lands' End is looking for a Sales Associate to join our store team. You will deliver exceptional service, share product expertise, and help drive sales while upholding brand standards. You will greet customers, assist with fittings, and leverage Lands' End offerings to meet shoppers' needs.

In this role you’ll process transactions, maintain visual standards, and stay informed about fashion trends. You’ll work flexible hours, collaborate with teammates, and strive to exceed customer expectations

Qualifications

• Prior retail or customer-service experience preferred.
• High School diploma or equivalent preferred but not required.
• Candidate demonstrates consistent performance and growing expertise in customer service.

Responsibilities

• Drives sales by using consultative selling to identify needs and provide solutions.
• Provides courteous, helpful customer service and answers questions.
• Maintains knowledge of Lands' End products and website navigation for solutions.
• Processes transactions efficiently using POS and online systems.
• Maintains current fashion knowledge to enhance service and sales.
• Protections and merchandising, including markdowns and visual standards.
• Availability to work varied hours to support business needs.

Skills

Excellent selling skills

Strong verbal and writtencommunication

Strong decision-making

Strategic thinking

Excellent organizational

Time-management

Education

High School Diploma or Equivalent

Job description

As a Sales Associate, you are a member of a talented team that represents Lands' Endto the customer by providing exceptional service in a professional, courteous andhelpful manner. This position enhances the experience of our customers and drivesprofitable sales by providing product expertise and advanced selling skills. SalesAssociates also assist in ensuring that both store and visual brand standards are beingmet.

Essential Job Functions (Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.

• Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities
• Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs
• Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store
• Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures
• Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales
• Performs markdown and other promotional activities as needed
• Responsible for stock replenishment and adhering to visual brand standards.
• Availability and flexibility to work varied hours to support the needs of the business
• Excellent selling skills
• Strong verbal and written communication skills.
• Ability to effectively communicate with team members and other stakeholders.
• Ability to inspire, motivate, and lead a team to achieve goals.
• Ability to follow written and verbal instruction and meet deadlines on projects/tasks
• Strong decision-making and strategic thinking skills.
• Excellent organizational and time-management skills.
• Ability to prioritize tasks and meet deadlines.
• Ability to receive feedback and take action when appropriate
• Ability to adhere to Lands’ End Attendance program. For hourly full-time positions: Must be able to work a 40-hour work week and be available for overtime as business needs arise (e.g. peak season). For hourly flexible part-time positions: Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours
• Flexible and adaptable to change
• Knowledge of Lands’ End merchandise is strongly preferred

Physical Requirements

• Ability to sit for long periods of time.
• Ability to lift up to 40 lbs..

Education & Experience Requirements

• Previous experience in retail strongly preferred
• High school diploma or equivalent preferred but not required
• Demonstrates consistent performance and growing expertise in specialized tasks.