Sales Associate

FashionUnited; Novi (MI); On-site; USD 16,531 - 22,041; Full time

Job summary

Lands' End in Novi, MI is seeking a Sales Associate to deliver exceptional service, assist customers with product selection, and drive sales through full knowledge of products and trends.

The role emphasizes strong communication, teamwork, and the ability to adapt to varying store traffic while maintaining brand standards and a high level of customer engagement.

Qualifications

• Previous experience in retail strongly preferred.
• High school diploma or equivalent preferred but not required.
• Demonstrates consistent performance and growing expertise in specialized tasks.

Responsibilities

• Drive sales by meeting customer needs with consultative selling and solutions.
• Provide excellent customer service and greet customers warmly.
• Maintain knowledge of product and web navigation to assist customers when items aren’t in store.
• Process sales, returns, and exchanges accurately using POS and online systems.
• Maintain product knowledge and fashion trend awareness to enhance service and sales.

Skills

Customer service

Sales skills

Communication

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

Position Summary

As a Sales Associate, you are a member of a talented team that represents Lands’ End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position enhances the experience of our customers and drives profitable sales by providing product expertise and advanced selling skills. Sales Associates also assist in ensuring that both store and visual brand standards are being met.

Essential Job Functions

Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.

• Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities
• Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs
• Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store
• Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures
• Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales
• Performs markdown and other promotional activities as needed
• Responsible for stock replenishment and adhering to visual brand standards.
• Availability and flexibility to work varied hours to support the needs of the business
• Excellent selling skills
• Strong verbal and written communication skills.
• Ability to effectively communicate with team members and other stakeholders.
• Ability to inspire, motivate, and lead a team to achieve goals.
• Ability to follow written and verbal instruction and meet deadlines on projects/tasks
• Strong decision-making and strategic thinking skills.
• Excellent organizational and time-management skills.
• Ability to prioritize tasks and meet deadlines.
• Ability to receive feedback and take action when appropriate
• Ability to adhere to Lands’ End Attendance program. For hourly full-time positions: Must be able to work a 40-hour work week and be available for overtime as business needs arise (e.g. peak season). For hourly flexible part-time positions: Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours)
• Flexible and adaptable to change
• Knowledge of Lands’ End merchandise is strongly preferred

Physical Requirements

• Ability to sit for long periods of time.
• Ability to lift up to 40 lbs.

Education & Experience Requirements

• Previous experience in retail strongly preferred
• High school diploma or equivalent preferred but not required
• Demonstrates consistent performance and growing expertise in specialized tasks.