Retail Sales Associate - Norfolk Premium

Gap Inc; Massachusetts; On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Gap Inc in Massachusetts seeks a Brand Associate to bring the brand to life by delivering exceptional customer service and educating customers about loyalty programs. You will engage with shoppers, support omnichannel experiences, and collaborate with leadership to create a welcoming environment.

The role emphasizes strong communication, a passion for retail, adaptability to a fast-paced setting, and the ability to use retail technology while assisting customers.

Qualifications

• Customer-focused service delivery and brand education.
• Clear communication with customers and team to meet goals.
• Adaptability to a fast-paced retail environment.
• Willingness to work a flexible schedule including holidays and weekends.

Responsibilities

• Consistently treat customers and employees with respect within a positive work environment.
• Educate customers about loyalty programs to promote brand loyalty.
• Engage with customers to drive sales using suggestive selling.
• Enhance the customer experience with omnichannel offerings.
• Support sales floor, fitting room, cash wrap, and back-of-house as needed.
• Maintain a neat, organized work center and handle returns courteously.

Skills

Customer service

Communication

Retail passion

Problem solver

Flexible scheduling

Retail technology

Lift 30 lbs

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in‑class customer experience using an omni-channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.