Retail Sales Associate - Commonwealth Center

Gap Inc; New York (NY); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Gap Inc. in New York, NY is seeking a Brand Associate who brings the brand to life for customers and delivers exceptional service.

You will educate shoppers about products and use omni-channel tools to create a memorable experience, working with leadership to drive loyalty and sales. You are a strong communicator, passionate about retail, and comfortable with flexible shifts including holidays and weekends.

Qualifications

• Proven ability to deliver excellent customer service and engage customers.
• Strong communication skills and teamwork.
• Comfort with using retail technology and omni‑channel tools.
• Willingness to work a flexible schedule including holidays and weekends.
• Ability to lift up to 30 lbs and stay organized on the sales floor.

Responsibilities

• Provide excellent customer service and educate customers on products and loyalty programs.
• Engage with customers to drive sales using suggestive selling.
• Utilize omni-channel offerings to enhance the customer experience.
• Maintain a neat, clean, and organized work center on the sales floor and back of house.
• Support store operations including cash wrap and fitting room as required.
• Collaborate with leadership to meet personal and store goals.

Skills

Customer service

Communication

Retail technology

Flexibility

Physical stamina

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in‑class customer experience using an omni-channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.