Retail Sales Associate - Houston Premium

Gap Inc; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Gap Inc. in Houston, TX is seeking a Brand Associate to bring the brand to life for customers and educate them on products and loyalty programs.

You will engage with customers, drive sales, and deliver a world-class experience using an omni-channel approach. You are a strong communicator who thrives in a fast-paced retail environment, enjoys helping customers, and is flexible to work retail hours including evenings, weekends, and holidays.

Qualifications

• Must provide excellent customer service and build brand loyalty.
• Able to educate customers about loyalty programs and promotions.
• Comfortable using retail technology and assisting across sales floor, fitting rooms, and cash wrap.

Responsibilities

• Consistently treat customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Engage customers to drive sales using suggestive selling and attentive service.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, back of house as required.
• Maintain a neat, clean, organized work center.
• Handle customer interactions and returns courteously and professionally.
• Execute operational processes efficiently.

Skills

Customer service

Communication

Retail knowledge

Teamwork

Omnichannel

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in‑class customer experience using an omni-channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.