Retail Sales Associate - Bayshore Mall

Gap Inc; New York (NY); On-site; USD 34,000 - 42,000; Full time

Job summary

Gap Inc. is seeking a Brand Associate to bring the brand to life for customers with exceptional service and product knowledge. You will educate, inspire, and wardrobe customers while collaborating with leadership to deliver a best-in-class omni‑channel experience.

You will engage customers, promote loyalty programs, and support sales floor operations, with a focus on delivering an outstanding customer journey in a fast-paced retail environment.

Qualifications

• Strong customer service orientation essential for daily interactions.
• Clear communication with customers and team to achieve goals.
• Comfort with retail technology and omni‑channel shopping experiences.
• Flexible schedule including holidays, evenings, weekends, and variable shifts.
• Ability to work collaboratively and contribute to a positive store environment.
• Physically capable of moving around the sales floor, stockroom, and office.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Communication

Retail tech

Flexibility

Teamwork

Lifting up to 30 lbs

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work center.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fastpaced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.