Retail Sales Associate - Northborough Crossing

Gap Inc; Northborough (MA); Presencial; USD 21 000 - 28 000; Tempo parcial

Resumo da oferta

Gap Inc. is seeking a Brand Associate to bring our brand to life for customers, delivering a best-in-class service across omni-channel touchpoints.

You will educate and inspire customers about products, assist on the sales floor, fitting rooms, and at the cash wrap, and collaborate with leadership to hit store goals.

If you are a strong communicator who thrives in a fast-paced retail environment and can lift up to 30 lbs, you’ll fit well with our team.

Qualificações

• Experience in retail or customer service.
• Strong communication and problem-solving skills.
• Ability to work a flexible schedule.

Responsabilidades

• Assist customers with product selection and educate on features.
• Support operations on the sales floor, fitting room, and cash wrap.
• Maintain store organization and deliver a friendly, inclusive service.

Conhecimentos

Customer service

Communication

Sales

Omni-channel

Teamwork

Descrição da oferta de emprego

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in‑class customer experience using an omni-channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.