Retail Sales Associate - Holyoke Mall

Gap Inc.; Holyoke (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team and provide exceptional customer service. In this role, you will engage with customers, educate them about products, and promote brand loyalty through effective communication and problem-solving skills. You will be responsible for creating a welcoming environment, assisting with merchandise inquiries, and supporting various operational processes. This is a fantastic opportunity to be part of a dynamic team that values customer engagement and continuous improvement, all while working in a vibrant retail setting.

Qualifications

• Strong communication skills and ability to engage with customers.
• Problem-solving mindset with a focus on continuous improvement.

Responsibilities

• Provide excellent customer service and educate customers on products.
• Support sales floor processes and assist customers with inquiries.

Skills

Customer Service

Communication

Problem Solving

Technology Utilization

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

1. All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
2. Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
3. Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
4. Promote loyalty by educating customers about our loyalty programs.
5. Leverage omni-channel offerings to deliver a frictionless customer experience.
6. Support sales floor, fitting room, check out, and back of house processes, as required.
7. Be courteous and responsive to internal/external requests.
8. Exchange and verify job-related information to provide support.

Who You Are

1. Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
2. Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
3. Able to handle customer interactions and potential issues/concerns courteously and professionally.
4. Use basic information-gathering skills to solve problems.
5. Ability to learn procedural knowledge acquired through on-the-job training.