Retail Sales Associate - Chestnut St

Old Navy; Philadelphia (Philadelphia County); On-site; USD 19,000 - 25,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in delivering exceptional customer service. In this role, you will connect with customers, providing expert advice on products and promotions while fostering brand loyalty. You will leverage your communication skills and problem-solving abilities to enhance the customer experience and ensure operational efficiency. This position offers an exciting opportunity to be part of a dynamic team that values continuous improvement and customer satisfaction. If you are passionate about engaging with customers and thrive in a fast-paced environment, this role is perfect for you.

Qualifications

• Good communicator with the ability to engage with customers.
• Problem solver focused on continuous improvement.
• Offer style and outfit suggestions using displays and mannequins.
• Promote loyalty programs to customers.
• Deliver a frictionless omni-channel customer experience.
• Support sales floor, fitting room, checkout and back-of-house processes.
• Be courteous and responsive to internal/external requests.
• Verify job-related information to provide support.

Responsibilities

• Provide excellent customer service and product expertise.
• Support sales floor and assist customers with inquiries.
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, and back of house processes, as required.
• Be courteous and responsive to internal/external requests.
• Exchange and verify job-related information to provide support.

Skills

Customer Service

Communication Skills

Problem Solving

Technology Utilization

Adaptability

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in the product and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information to the customer on the current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

1. All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
2. Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
3. Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
4. Promote loyalty by educating customers about our loyalty programs.
5. Leverage omni-channel offerings to deliver a frictionless customer experience.
6. Support sales floor, fitting room, checkout, and back of house processes, as required.
7. Be courteous and responsive to internal/external requests.
8. Exchange and verify job-related information to provide support.

Who You Are

1. Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
2. Problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
3. Able to handle customer interactions and potential issues/concerns courteously and professionally.
4. Use basic information-gathering skills to solve problems.
5. Ability to learn procedural knowledge acquired through on-the-job training.