Retail Sales Associate - Towne Center

Gap Inc.; Warminster Township (Bucks County); On-site; USD 26,000 - 36,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in delivering exceptional customer service. In this role, you will connect with customers, educate them on current merchandise, and inspire brand loyalty. Your expertise will help create a premium shopping experience while supporting various operational processes. This is a fantastic opportunity to work in a dynamic environment where your contributions will directly impact customer satisfaction and brand loyalty. If you are a problem-solver with a passion for helping others, this role is perfect for you.

Qualifications

• Good communicator with technology skills to engage customers.
• Problem solver focused on continuous improvement and learning.

Responsibilities

• Engage customers by providing excellent customer service.
• Support sales floor and assist customers with merchandise inquiries.
• Offer style and outfit suggestions using mannequins and displays.
• Promote loyalty by educating customers about loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, check out, and back of house processes.
• Be courteous and responsive to internal/external requests.
• Exchange and verify job-related information to provide support.

Skills

Customer Service

Communication

Problem Solving

Technology Utilization

Technology literacy

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

1. All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
2. Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
3. Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
4. Promote loyalty by educating customers about our loyalty programs.
5. Leverage omni-channel offerings to deliver a frictionless customer experience.
6. Support sales floor, fitting room, check out, and back of house processes, as required.
7. Be courteous and responsive to internal/external requests.
8. Exchange and verify job-related information to provide support.

Who You Are

1. Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
2. Problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
3. Able to handle customer interactions and potential issues/concerns courteously and professionally.
4. Use basic information-gathering skills to solve problems.
5. Ability to learn procedural knowledge acquired through on-the-job training.