Retail Sales Associate - Maine Mall

Gap Inc.; South Portland (ME); On-site; USD 21,000 - 26,000; Full time

Job summary

An established industry player is seeking enthusiastic associates to provide exceptional customer service and bring the brand to life. In this engaging role, you will connect with customers, educate them on products, and promote loyalty through effective communication and problem-solving skills. Your expertise will enhance the shopping experience, ensuring customers feel valued and informed. Join a team that thrives on collaboration and continuous improvement, where your contributions will make a significant impact on customer satisfaction and brand loyalty.

Qualifications

• Good communicator with effective technology skills.
• Problem solver focused on continuous improvement.
• Professional, courteous handling of customer interactions.

Responsibilities

• Engage and connect with customers through excellent service.
• Support sales floor and assist with customer inquiries.
• Offer style and outfit suggestions to customers using displays for inspiration.
• Promote loyalty by educating customers about loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, and back-of-house processes as required.
• Be courteous and responsive to internal and external requests.
• Exchange and verify information to provide support.

Skills

Customer Service

Communication Skills

Problem Solving

Technology Utilization

Education

On-the-job training

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training