Retail Sales Associate (Early Morning) - Springfield Commons

Old Navy; Holland (OH); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team and provide exceptional customer service. In this engaging role, you will connect with customers, educate them about products, and promote brand loyalty through effective communication and assistance. Your ability to solve problems and utilize technology will enhance the customer experience, ensuring that every interaction is positive and productive. Join a dynamic environment where your contributions will help bring the brand to life and foster lasting customer relationships.

Qualifications

• Good communicator with technology skills to engage customers effectively.
• Problem solver focused on continuous improvement and feedback.

Responsibilities

• Engage customers by providing excellent customer service and product expertise.
• Support sales floor processes and assist customers with their needs.

Skills

Customer Service

Communication

Problem Solving

Technology Utilization

Education

High School Diploma

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training