Retail Sales Associate — Fashion, Fit & Customer Experience

EXPRESS; Peabody (MA); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Medical, dental, vision coverage

401(k) and Roth 401(k) with Company 
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Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Northshore store is seeking a Retail Sales Associate to join our team. The role focuses on delivering an exceptional in-store shopping experience, assisting with stocking, cleaning, folding merchandise, and providing support across store operations.

The ideal candidate has 0–2 years in retail, strong customer service and communication skills, and comfortable with iPad and POS systems. Availability includes nights and weekends; physical requirements must be met.

Qualifications

• High School or equivalent required.
• 0–2 years of relevant retail experience; minimum 6 months preferred.
• Proficient with iPad and register/point-of-sale systems.
• Must be available for nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience and deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately, reducing customer wait time.
• Positively resolve customer service-related issues and escalate when needed.
• Drive credit and loyalty programs by explaining benefits and encouraging participation.
• Other essential functions as directed by supervisor.

Skills

Customer service

Communication

Teamwork

Retail experience

Education

High School or equivalent

Tools

iPad

POS system

Job description

PHOENIX Northshore store is seeking a Retail Sales Associate to join our team. The role focuses on delivering an exceptional in-store shopping experience, assisting with stocking, cleaning, folding merchandise, and providing support across store operations.

The ideal candidate has 0–2 years in retail, strong customer service and communication skills, and comfortable with iPad and POS systems. Availability includes nights and weekends; physical requirements must be met.