Retail Sales Associate - Style & Merchandise Discount

EXPRESS; Braintree (MA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company 
/

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX is seeking a Retail Sales Associate to join our team at the South Shore Plaza location. The role focuses on delivering a great in-store shopping experience and assisting with stocking, cleaning, and folding merchandise.

You will maintain a clean sales floor, process transactions accurately, support loyalty programs, and help with product launches according to SOP. Excellent communication and teamwork are essential.

Qualifications

• Retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or elevate further - communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer service

Communication

Teamwork

Retail experience

Tech proficiency

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX is seeking a Retail Sales Associate to join our team at the South Shore Plaza location. The role focuses on delivering a great in-store shopping experience and assisting with stocking, cleaning, and folding merchandise.

You will maintain a clean sales floor, process transactions accurately, support loyalty programs, and help with product launches according to SOP. Excellent communication and teamwork are essential.