Retail Sales Associate: Customer Service & Merchandising

storesalesassociate; Anniston (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

CITITRENDS, Inc. in-store Sales Associate is responsible for delivering excellent customer service and possessing knowledge of merchandise to achieve customer satisfaction.

The role requires proactive engagement with customers, integrity, effective communication, and the ability to work in a dynamic retail setting while supporting a positive work culture and change management efforts. The Sales Associate will assist with transactional processing, merchandising on the sales floor, and adherence

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight.
• Assists with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Maintains housekeeping duties as assigned.
• Provides proper customer service such as greeting customers, following fitting room policies, ringing customer in timely, and inviting them to return.
• Follows all safety procedures.
• Maintains professional appearance with name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains exchange/refund policies to customers after transactions.
• Supports Store Manager with Loss Prevention procedures.

Skills

Customer service

Communication skills

Organizational skills

Flexible schedule

Cash handling

Math calculations

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc. in-store Sales Associate is responsible for delivering excellent customer service and possessing knowledge of merchandise to achieve customer satisfaction.

The role requires proactive engagement with customers, integrity, effective communication, and the ability to work in a dynamic retail setting while supporting a positive work culture and change management efforts. The Sales Associate will assist with transactional processing, merchandising on the sales floor, and adherence