Retail Sales Associate / Customer Service in Massage/Skincare

Elements Massage; Surprise (AZ); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Monthly bonuses

Job summary

Elements Massage in Surprise, AZ is hiring a Retail Sales Associate (front desk) to drive memberships and provide exceptional customer service. You will follow a proven sales process, listen closely to clients, and turn feedback into positive experiences. The role offers growth toward studio leadership as the brand expands.

Prior retail sales experience is preferred, with a focus on wellness programs. Join a brand-new Elements Massage location and contribute to a welcoming spa-like environment,

Qualifications

• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Strong communication and active listening skills to engage clients.
• Ability to follow a proven sales process and build customer loyalty.
• Familiarity with modern office tools; scheduling and payments handled by software.

Responsibilities

• Follow the proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• Listen attentively to new, existing, and prospective clients to tailor service.
• Turn client criticisms into opportunities to showcase exceptional service.
• Demonstrate passion for wellness and a desire to grow with the studio.

Skills

Sales experience

Active listening

Communication

Office software

Tools

Office tools

Job description

Overview

Join us at Elements Massage in Surprise, AZ!

Passionate about building a career that will lead to being a studio manager and running your own shop and team?! It takes with starting somewhere and here is the place where you can start as a retail sales associate / customer service (front desk) role and grow with us!

We are a brand new Elements Massage in Surprise, AZ and need someone like you!

Retail Sales Associates enjoy the following perks:

• Pay $15-16per hour depending on experience
• Bonuses based on monthly conversion numbers

Here’s what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.
• Someone who is passionate about wellness
• Someone who wants to grow with our studio

Qualifications:

• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs. M
• Driven to create the best work environment for the employees and the best experiences for the client.

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.