Retail Sales Associate / Customer Service

Elements Massage; Plymouth (MA); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

$17+/hour depending on experience

Monthly Bonuses

Paid Time Off

Holiday Pay

Complimentary monthly massage

Health Insurance

Dental/Vision

Retirement Savings

Job summary

Elements Massage in Plymouth is seeking a Wellness Sales Associate/Customer Service Associate. In this role, you will lead sales efforts, ensuring clients are informed about our wellness membership programs. Your responsibilities include following our proven sales process and providing an exceptional customer experience every time.

The position offers a competitive pay starting at $17/hour, monthly bonuses, health insurance, and more. Work in a positive team environment where collaboration is key, enhancing both employee satisfaction and client experience.

Qualifications

• Must have prior retail sales experience.
• Experience in a customer service environment, preferably spa-like.
• Ability to use modern office tools for scheduling and payments.

Responsibilities

• Inform visitors about the Elements Wellness Program.
• Follow the sales process to enroll clients in the wellness program.
• Maintain a welcoming environment for all clients.
• Ensure smooth appointment paperwork and payment processing.
• Collaborate with Managers and Massage Therapists.

Skills

Sales process adherence

Customer communication

Client criticism handling

Education

Retail sales experience preferred

Tools

Office tools and systems

Job description

Overview

At Elements Massage Plymouth, we value our people, and work-life balance is key. We listen to and invest in our team members. Our philosophy is to communicate effectively, encourage collaboration, and provide the proper resources for everyone to excel.

Elements Massage in Plymouth is looking for an engaging, warm, outgoing personality to lead the sales and customer service of potential clients and our current members. Our business is built on Wellness Program sales, and we award our team when we meet our objectives.

Our team members will earn commission for the wellness plan and have opportunities to earn additional monthly bonuses.

Responsibilities and Duties:

Elements Massage in Plymouth is looking for a Wellness Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they come in.

• Informing all visitors about the benefits of the Elements Wellness Program, a no-hassle membership plan
• Following our proven sales process to enroll clients into the Elements Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world

Qualifications and Skills:

Skills:

• Ability to follow our proven sales process to sell the Elements Wellness program and build customer loyalty.
• The right candidate must like talking, but more importantly, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism into a story of great customer service.

Qualifications:

• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Studio Specific Benefits:

• $17+/hour depending on experience
• Monthly Bonuses (ongoing)
• Paid Time Off
• Holiday Pay
• A complimentary monthly massage at the studio
• Health Insurance
• Dental/Vision
• Retirement Savings (401-k or Simple IRA)

If working in a rewarding sales environment in a great massage studio sounds exciting, you should apply today!

Location: Plymouth, MA

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.