Retail Sales Associate / Customer Service

Elements Massage; Canton (MA); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Competitive pay

Monthly Bonuses

Paid time off

Health insurance

Dental and Vision insurance

Retirement savings with employer matching

Job summary

Elements Massage in Canton, Massachusetts seeks a motivated individual to join their team. The role focuses on customer service excellence within a spa-like environment. Responsibilities include promoting the Elements Wellness Program and building strong customer loyalty through effective communication. Candidates should demonstrate attention to detail and proficiency in scheduling and payment processing systems. Elements Massage offers competitive pay, monthly bonuses, paid time off, and health insurance, among other benefits.

Qualifications

• Customer service experience in a spa-like environment, demonstrating attention to detail, hospitality, and excellent execution.
• Familiarity with modern office tools.
• Flexibility to create a positive work environment for employees.

Responsibilities

• Follow the established sales process to promote and sell the monthly Elements Wellness Program.
• Build strong customer loyalty through informed listening and effective communication.
• Transform client feedback into opportunities for exceptional service.

Skills

Customer service experience

Attention to detail

Hospitality

Effective communication

Proficiency in scheduling systems

Tools

Scheduling systems

Payment processing systems

Job description

Overview

At Elements Massage Canton, we value our people, and work-life balance is key. We listen to and invest in our team members. Our philosophy is to communicate effectively, encourage collaboration, and provide the proper resources for everyone to excel.

Compensation & Benefits

• Competitive pay: $17+ per hour
• Monthly Bonuses
• Paid time off
• Holiday pay
• Complimentary monthly massage or skincare service at the studio
• Health insurance
• Dental and Vision insurance
• Retirement savings with employer matching (401(k) or SIMPLE IRA)

Key Responsibilities

• Follow the established sales process to promote and sell the monthly Elements Wellness Program
• Build strong customer loyalty through informed listening and effective communication with new, established, and prospective clients
• Transform client feedback and criticism into opportunities for exceptional customer service

Qualifications

• Customer service experience in a spa-like environment, demonstrating attention to detail, hospitality, and excellent execution
• Familiarity with modern office tools; proficiency in scheduling and payment processing systems
• Flexibility to create a positive work environment for employees and exceptional experiences for clients