Retail Sales Associate: Customer-First Service Pro

careers-dcgoodwill; Virginia (MN); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Industries is seeking a friendly, customer-focused Sales Team Member to be the face of our store. You will handle checkout, answer questions, restock merchandise, and maintain a neat, welcoming floor.

We value clear communication, basic math, and dependable service. This role requires standing for long periods, occasional lifting up to 40 pounds, and a professional appearance as you help customers find what they need and process transactions accurately.

Qualifications

• Ability to effectively communicate with customers and GGW associates.
• Provide exceptional customer service to all customers.
• Ability to settle customer complaints.
• Perform basic math skills.
• Stand for prolonged periods of time (up to 7 hours per 8-hour shift).
• Bend and lift up to 40 pounds frequently.
• Basic working knowledge of computer applications and the internet.

Responsibilities

• Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone.
• Assures merchandise is placed on the sales floor in a timely manner
• Able to ensure items are rung accurately on the register
• Demonstrates accurate cash handling skill to include but is not limited to making change, operate and maintain the cash register, check and charge card machine, and use of a calculator
• Maintains knowledge of merchandise and answers customer’s questions courteously and promptly
• Keeps floor merchandise neat and orderly (racks, shelves, bins, and hangers) and assists customers with purchase selections.
• Maintains clean professional appearance
• Maintain an orderly and clean register area
• Maintain familiarity with store security procedures and exercise security practices when necessary
• Perform general housekeeping responsibilities to include: store upkeep duties as needed to include sweeping, mopping, vacuuming, wiping shelves, and dusting (including restrooms and dressing rooms)
• Perform other duties as assigned by management

Skills

Communication

Customer service

Resolve complaints

Basic math

Standing long hours

Lifting up to 40 lbs

Basic computer skills

Education

High School Diploma or equivalent

Job description

Goodwill Industries is seeking a friendly, customer-focused Sales Team Member to be the face of our store. You will handle checkout, answer questions, restock merchandise, and maintain a neat, welcoming floor.

We value clear communication, basic math, and dependable service. This role requires standing for long periods, occasional lifting up to 40 pounds, and a professional appearance as you help customers find what they need and process transactions accurately.