Retail Sales Associate - Customer Experience Pro

Navy Exchange Service Command; Virginia Beach (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Naval Exchange Service Command (NEX) operates the Oceana Package Store. The Sales Associate will greet customers, assist with product selection, and promote ongoing events and promotions while delivering outstanding customer service in a fast-paced environment.

The role requires basic math skills for cash handling and familiarity with a POS system. Prior retail experience is helpful but not required; high school diploma or equivalent is preferred.

Qualifications

• Customer service experience is essential or preferred.
• Strong interpersonal and communication abilities across all levels.
• Basic math for cash handling and transactions.

Responsibilities

• Provide proactive customer service and engage customers.
• Assist customers in finding products and informing them about promotions and events.
• Operate POS system and handle cash, credit, and gift cards accurately.
• Maintain store appearance and merchandise presentation.
• Assist with inventory, ticketing, and occasional stock checks.

Skills

Customer service

Communication skills

Math skills

Education

High school diploma or equivalent

Tools

Point-of-Sale (POS) system

Job description

Naval Exchange Service Command (NEX) operates the Oceana Package Store. The Sales Associate will greet customers, assist with product selection, and promote ongoing events and promotions while delivering outstanding customer service in a fast-paced environment.

The role requires basic math skills for cash handling and familiarity with a POS system. Prior retail experience is helpful but not required; high school diploma or equivalent is preferred.