Retail Sales & Customer Experience Associate

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Key West (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Key West is seeking a part-time sales associate who will be the face of our brand, assist customers, and articulate our purpose in a professional, educational way while building the store's reputation for outstanding service.

You will proactively engage customers, ask questions, listen to needs, direct them to merchandise, and support promotions, events, STAR card benefits, and smooth checkout with a POS system.

Qualifications

• Basic math skills including addition, subtraction, and making correct change.
• Strong interpersonal and communication skills to interact with customers, peers, and management.
• Ability to read and interpret safety rules, operating and maintenance instructions.
• Retail experience preferred but not required.

Responsibilities

• Proactively engage customers and build a connection to drive sales.
• Ask questions and listen to customer needs to tailor recommendations.
• Direct customers to merchandise and inform them about promotions and events.
• Provide premier customer service and accurate checkout processing.
• Maintain store appearance and assist with inventory accuracy and ticketing.
• Upsell products and leverage store promotions and loyalty programs.

Skills

Customer service

Sales

Communication

Teamwork

Multi-tasking

Cash handling

Product knowledge

Retail experience

Education

High school diploma

Tools

POS system

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Key West is seeking a part-time sales associate who will be the face of our brand, assist customers, and articulate our purpose in a professional, educational way while building the store's reputation for outstanding service.

You will proactively engage customers, ask questions, listen to needs, direct them to merchandise, and support promotions, events, STAR card benefits, and smooth checkout with a POS system.