Retail Sales Associate - Customer Experience Pro

R301US Hibbett Retail, Inc.; Danville (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Hibbett Retail, Inc. in Danville, VA is hiring a Sales Associate in our Operations team. You will deliver quality customer service, promote merchandise and services, and help customers find the right footwear and apparel while representing the brand with enthusiasm.

This role expects 0–2 years in customer service, strong communication, and the ability to work in a fast-paced store. You’ll contribute to reaching sales targets, participate in staff meetings, and assist with daily store operations.

Qualifications

• 0–2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Asist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Customer service

Interpersonal skills

Communication skills

Fast-paced environment

Self-starter

Attention to detail

Team player

Job description

Hibbett Retail, Inc. in Danville, VA is hiring a Sales Associate in our Operations team. You will deliver quality customer service, promote merchandise and services, and help customers find the right footwear and apparel while representing the brand with enthusiasm.

This role expects 0–2 years in customer service, strong communication, and the ability to work in a fast-paced store. You’ll contribute to reaching sales targets, participate in staff meetings, and assist with daily store operations.