Retail Sales Associate: Customer Experience Expert

R301US Hibbett Retail, Inc.; Portsmouth (VA); On-site; USD 15,000 - 22,000; Full time

Job summary

Hibbett Retail, Inc. in Portsmouth, VA is seeking a Sales Associate to provide quality customer service and drive product sales. The role requires product knowledge across departments, promotion of sales, and delivering a standout store experience.

You will support daily store operations, meet sales targets, and work with the store team under the Store Manager. This non-exempt, hourly position offers exposure to a fast-paced retail environment with opportunities to develop selling skills.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Assist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Customer service

Interpersonal skills

Communication skills

Fast-paced environment

Team player

Job description

Hibbett Retail, Inc. in Portsmouth, VA is seeking a Sales Associate to provide quality customer service and drive product sales. The role requires product knowledge across departments, promotion of sales, and delivering a standout store experience.

You will support daily store operations, meet sales targets, and work with the store team under the Store Manager. This non-exempt, hourly position offers exposure to a fast-paced retail environment with opportunities to develop selling skills.