Retail Sales Associate - Customer Experience Champion

R301US Hibbett Retail, Inc.; Norton (VA); On-site; USD 18,000 - 21,000; Full time

Job summary

Hibbett Retail, Inc. in Norton, Virginia is seeking a Sales Associate to deliver quality customer service and drive product sales. You will be knowledgeable across departments, promote promotions, and create a positive store experience that helps acquire and retain customers.

The role emphasizes assisting customers, meeting sales targets, and maintaining store policies and procedures. This hourly, non-exempt position reports to the Store Manager and operates under the Operations department.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Asist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Customer service

Communication

Team player

Sales

Job description

Hibbett Retail, Inc. in Norton, Virginia is seeking a Sales Associate to deliver quality customer service and drive product sales. You will be knowledgeable across departments, promote promotions, and create a positive store experience that helps acquire and retain customers.

The role emphasizes assisting customers, meeting sales targets, and maintaining store policies and procedures. This hourly, non-exempt position reports to the Store Manager and operates under the Operations department.