Retail Sales Associate

UP; St. Louis (MO); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Bonuses

Employee discounts

Uniform shirts provided

Casual, creative environment

Training in shipping, printing, design

Opportunities for advancement

Job summary

The UPS Store – Central West End and Richmond Heights is hiring a Customer Service & Print Associate. You’ll be the friendly face helping customers with printing, design, and shipping needs. In a fast-paced environment you’ll pack and ship packages, assist with prints, copies, bindings and laminations, and explain options to customers.

You’ll learn the store’s technology and POS systems. Weekend shifts are required, and about 30 hours per week are typical.

Qualifications

• Excellent customer service and communication skills.
• Ability to learn printing, shipping, and design services.
• Comfort with computers and office software.

Responsibilities

• Deliver exceptional customer service in a busy store.
• Pack, weigh, and ship packages.
• Assist with printing, copying, binding, and laminating.
• Help customers solve problems and suggest options.
• Learn and operate store technology and POS systems.
• Keep supplies stocked and store organized.
• Multitask between phones, customers, and tasks.
• Be a great teammate and take ownership.

Skills

Customer service

Multitasking

Attention to detail

Team player

Friendly

Dependable

Tools

Microsoft Office

Adobe Creative Suite

Job description

People Person Wanted! – Customer Service & Print Associate

We're Hiring! And No, You Won't Just Be Taping Boxes All Day.

Do you love helping people? Are you the kind of person who sees something that needs to be done and actually DOES IT without being asked? Can you handle a busy environment, learn new things, and maintain a sense of humor when five customers walk through the door at the exact same time? Then we might just be looking for YOU!

At The UPS Stores in Richmond Heights and Central West End (we are hiring at both stores) we do a whole lot more than ship packages. We print everything from business cards to banners, help customers solve problems, create awesome designs, and occasionally explain why we cannot ship a package to Mars. (Yet.)

We're looking for an energetic, dependable, detail-oriented team member who enjoys working with people, thrives in a fast-paced environment, and understands that "I'll be there at 9:00" means 9:00... not 9:07.

What You'll Actually Be Doing

• Making customers smile. Deliver exceptional customer service, even when someone shows up with 47 Amazon returns.
• Shipping stuff everywhere. Pack, weigh, process, and ship packages. Yes, sometimes the boxes are bigger than you.
• Becoming a printing wizard. Help customers with printing, copying, binding, and laminating. Graphic design experience is a HUGE plus!
• Solving problems. Customers don't always know what they need. Your job is to help them figure it out.
• Learning new skills. We offer a lot of services, and we'll train you to become an expert. You don't have to know everything on Day 1.
• Keeping things organized. Stock supplies, maintain a clean store, and keep things running smoothly.
• Using technology. Computers, printers, point-of-sale systems, and other equipment. If technology terrifies you, this might not be your dream job.
• Multitasking like a champion. Answering phones, helping customers, and keeping things moving without losing your mind.
• Being a great teammate. Jump in when help is needed, communicate clearly, and take ownership of your responsibilities.

You might be our next favorite coworker if:

• You're dependable. You show up on time, ready to work. Every. Single. Shift.
• You're friendly. You genuinely enjoy interacting with people.
• You're self-motivated. You don't need someone standing over your shoulder telling you what to do next.
• You're a quick learner. We have a lot to teach you, and you're excited to learn.
• You're detail-oriented. Shipping something to Portland, Oregon instead of Portland, Maine is a pretty big deal.
• You're comfortable with computers. Microsoft Office skills are important. Adobe Creative Suite experience gets you bonus points!
• You're a team player. When the store gets busy, you jump in rather than suddenly developing an urgent need to reorganize the supply closet.
• You're a problem solver. You look for solutions instead of immediately saying, "I don't know."
• You have your Missouri Notary license. This earns you huge bonus points a higher starting wage and weekly bonus.

Most importantly: We can teach you how to ship a package. We can teach you how to operate a printer. But we can't teach you to care about people or take pride in your work. That's what we're really hiring for.

The Schedule (Yes, You'll Have to Work)

• Approximately 30 hours per week
• Typically five shifts per week, approximately six hours each
• Weekend availability is REQUIRED, including Saturdays and occasional Sundays
• No late-night shifts! We close by 7:00 PM Monday–Friday and by 5:00 PM on weekends.

If you're looking for a Monday–Friday-only position, this probably isn't the one. We figured we'd tell you now rather than surprise you during the interview.

What's In It for You?

• BONUSES! Yes, we reward great performance!
• Employee discounts
• Company-provided uniform shirts, jackets, and ID tags
• A casual, creative, team-oriented work environment
• Training in shipping, printing, design, and other valuable skills
• Opportunities to learn and take on additional responsibilities
• A job where the days move quickly and no two days are exactly alike

Our Expectations (The Important Stuff)

• 1. Treat Every Customer Like They Matter. Because they do. Even the ones who arrive 30 seconds before closing.
• 2. Educate, Don't Just Ring Up. Help customers understand their options and find the best solution.
• 3. Show Up. On Time. Your teammates are counting on you. Your alarm clock is not a suggestion.
• 4. Bring a Great Attitude. We all have challenging days. A positive attitude makes them better.
• 5. Work Hard. If you're finished with your task, find something else that needs to be done. There is always something!

Ready to Join Us?

If you're friendly, dependable, motivated, and enjoy working with people, WE WANT TO MEET YOU!

If you're looking for a job where you can spend half your shift scrolling TikTok, hide whenever customers walk in, or consider arriving on time an optional activity... well, we wish you the very best in your future endeavors.

But if you take pride in your work, enjoy learning, and want to be part of a team that works hard and has fun doing it, APPLY TODAY!

The UPS Store – Central West End The UPS Store - Richmond Heights
4571 Laclede Ave 6642 Clayton Road
St. Louis, MO 63108 Richmond Heights, MO 63117