Retail Sales Associate

Holland America-Princess (Holland America Dawson City Inn); Northern (KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Completion bonus

Job summary

Alaska X in Skagway is looking for a Retail Sales Associate to assist guests in our Mercantile, gift shop, cafe, and saloon. You will welcome guests, answer questions, handle cash and credit transactions, and maintain clean sales areas and related spaces.

The role may involve preparing sandwiches and other items for sale, and requires strong communication and customer-service skills. This is an on-site position in a fast-paced, guest-focused environment.

Qualifications

• Valid Driver’s License
• Valid CPR/First Aid Certificate
• Must be 21 years of age
• Able to lift up to 25 lbs
• Able to work with dogs daily
• Must not be allergic to dogs
• Strong communication, customer service, and attention to detail
• Able to stay organized and calm under pressure in a fast-paced setting
• Basic computer skills; POS/cash handling experience a plus

Responsibilities

• Ensures guests experience the EXCURSION by being attentive to guests’ needs and questions, and notifying management of any unhappy guests.
• Adheres to the company’s standard operating procedures, ensuring consistency, safety, and high-quality operations.
• Communicates accurate information to appropriate staff (counts, office communication, dock coordination).
• Follows all company policies and procedures.
• Performs additional tasks as needed to support the company’s goals and objectives.

Skills

Guest Service

Time Management

Adaptability

Emergency Response

Leadership

Customer Service

Communication

Attention to Detail

Job description

Alaska X

Retail Sales Associate

Skagway

$20.00 / hour

$2/hour bonus upon completing contract!!

Job Summary

Our Retail Sales Associates will assist our guests in all aspects of retail sales in our Mercantile. This includes working in the gift shop, Cafe, and Saloon. While working in any area of the Mercantile, this position is responsible for welcoming guests, offering assistance, answering questions, and handling cash/credit transactions.

This position is also responsible for maintaining the cleanliness of all areas of the gift shop (sales areas, office areas, storage areas, and bathrooms). The role may also prepare sandwiches and other food items for sale in the coffee shop/bar. This position is located at our Skagway location.

SOPs

All employees are expected to adhere to the company's standard operating procedures to ensure consistency, safety, and quality in our operations. Cooperation with these guidelines is essential for maintaining our high standards and achieving organizational goals.

Key Responsibilities

• Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to guests’ needs and questions, and notifying management of any unhappy guests.
• Adheres to the company’s standard operating procedures, ensuring consistency, safety, and high-quality operations.
• Communicates accurate information to appropriate staff (e.g., radioing guest counts, office communication, coordination with dock representatives).
• Follows all company policies and procedures.
• Performs additional tasks as needed to support the company’s goals and objectives.

Qualifications

• Valid Driver’s License
• Valid CPR/First Aid Certificate
• Must be 21 years of age
• Able to lift up to 25 lbs
• Must be willing to work with dogs daily
• Must not be allergic to dogs
• Strong communication, customer service, and attention to detail skills.
• Able to stay organized and calm under pressure in a fast-paced setting.
• Basic computer skills required; POS/cash handling experience a plus.

Active, hands-on role. Must be able to:

• Lift up to 25 lbs
• Bend, stretch, and reach regularly
• Stand or walk for 90% of the shift
• Ideally 21+, though younger applicants may be considered.
• Ability to obtain an Alaska Serve Safe Card and complete the TAPS course upon hire.

Skills

Guest Service:

Excellent communication skills and superior service abilities.

Time Management:

Ensuring timely arrivals and departures.

Adaptability:

Able to handle unclear or changing situations and respond to unexpected demands.

Emergency Response:

Capable of handling emergencies calmly and efficiently.

Leadership:

Ability to establish rapport, build trust, and coach others with clear expectations.

Working Conditions

Frequent outdoor work with possible adverse weather conditions and temperature changes.

Possible exposure to odors, including dog waste.

Exposure to noise, including consistent dog barking at dog camp.

Frequent sitting, standing, and walking.

Must be able to lift and carry buckets up to 40 lbs for 200 feet (typically no more than 30 minutes per day).

Additional Information

The statements in this document describe the general nature and level of work being performed. They are not an exhaustive list of duties, responsibilities, or required skills. This document does not constitute a contract of employment and is subject to change, with or without notice, at the employer’s discretion.

Equal Employment Opportunity

Alaska X provides equal employment opportunities (EEO) to all employees and applicants for employment without regards to race, national origin, age, color, religion, gender, sexual orientation, disability, marital status, pregnancy, veteran status or any other protected characteristic in accordance with federal, state and local laws.

This policy applies to all terms and conditions of employment. The company will make reasonable accommodations, including modification of company policies and procedures in appropriate cases for qualified individuals with disabilities if it can do so without undue hardship.