Canoe Guide

Holland America-Princess (Holland America Dawson City Inn); Northern (KY); Hybrid; USD 29,000 - 32,000; Full time

Job summary

Alaska X is seeking a Canoe Guide to provide safety briefings before guests board canoes and to guide them around Davidson Lake, ensuring a safe and enjoyable excursion in Skagway and Haines.

You will work as crew to the RHIB boat captain, provide narration on the ride, deliver a safety speech, and assist with boat maneuvers while adhering to SOPs and guest service standards.

Qualifications

• Valid Driver’s License.
• Valid CPR/First Aid Certificate.
• Must be 21 years of age.
• Able to lift up to 50lbs.

Responsibilities

• Provide safety information to guests prior to boarding canoe(s).
• Guide guests around Davidson Lake and ensure a safe, enjoyable experience.
• Act as crew to the RHIB boat captain and provide narration on the ride.
• Give a safety speech and ensure guest compliance.
• Assist the Captain with boat maneuvers and care of the boat.

Skills

Guest Service

Time Management

Adaptive/Flexible

Emergency Response

Leadership

Education

CPR/First Aid Certification

Job description

Alaska X

Canoe Guide

Skagway

,

Haines

$21.00 / hour + tips

$2/hour bonus upon completing contract!!

Job Summary

Provide safety information to the guests prior to boarding the canoes. Guide the guests by canoe around Davidson Lake while providing them with a safe and enjoyable experience. Acts as crew to the RHIB boat captain. Provides narration on the RHIB ride to and from Glacier Point. Gives a safety speech and ensures guest compliance. Assists the Captain in boat maneuvers and in the care of the boat.

SOP's

All employees expected to adhere to the company's standard operating procedures to ensure consistency, safety, and quality in our operations. Your cooperation in following these guidelines is essential for maintaining our high standards and achieving our organizational goals.

Key Responsibilities

Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to the needs and/or wants of the guests, answering all questions guests may have throughout the excursion, and notifying management of unhappy guests and/or obtaining guests information for management to contact them.

Employees expected to adhere to the company’s standard operating procedures to ensure consistency, safety, and quality in our operations. Your cooperation in following these guidelines is essential for maintaining our high standards and achieving our organizational goals.

Communicates accurate information to the appropriate staff when required and as needed (radioing in the guest count to dog camp, radioing to the office when appropriate, communicating with the dock representatives, etc.)

Adhering to all company policies and procedures

While your primary duties will be outlined above, you may also be required to perform other tasks and responsibilities as needed to support the company’s goals and objectives.

Qualifications

Valid Driver’s License

Valid CPR/First Aid Certificate

Must be 21 years of age

Able to lift up to 50lbs

Skills

Guest Service: Must possess excellent communication skills and provide superior guest service

Time Management: Ensuring timely arrivals and departures

Ability to handle unclear or changing situations and to switch gears easily in response to unexpected demands

Emergency Response: Handling emergencies calmly and efficiently

Ability to effectively lead others by establishing rapport and gaining trust through active listening, specifying clear expectations, and consistently coaching and/or instructing others to improve their performance.

Working Conditions

Frequent work is performed outside, so position will frequently be subject to possible adverse weather conditions and variations in temperature

May occasionally be subject to different odors throughout the day to include, but not limited to, dog waste

May be subject to noise, to include but not limited to, constant dog barking at dog camp

Position involves frequent sitting, standing, and walking

Must be able to lift and carry buckets weighing up to 40lbs for a distance of 200 feet (usually no more than 30 minutes a day is spent performing this activity)

The statements in this document are intended to describe the general nature and level of work being performed by employees. They are not to be understood as an exhaustive list of responsibilities, duties, and skills required in this position. Furthermore, they do not establish a contract for employment, and they are subject to change, with or without notice, at the discretion of the employer.

Alaska X provides equal employment opportunities (EEO) to all employees and applicants for employment without regards to race, national origin, age, color, religion, gender, sexual orientation, disability, marital status, pregnancy, veteran status or any other protected characteristic in accordance with federal, state and local laws.

This policy applies to all terms and conditions of employment. The company will make reasonable accommodations, including modification of company policies and procedures in appropriate cases for qualified individuals with disabilities if it can do so without undue hardship.