Retail Sales Associate

Hearth and Home, Inc.; Mount Prospect (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Employee discounts

Free uniforms

401(k) matching

Job summary

Hearth and Home, Inc. in Mount Prospect, IL seeks a customer-focused sales associate to help customers select fireplaces, patio furniture, BBQ grills and accessories, using product knowledge and consultative selling.

You will greet customers, explain features, generate quotes, write sales orders, process transactions, and coordinate with installers and delivery teams to ensure smooth order fulfillment.

Qualifications

• High school diploma or equivalent.
• Previous retail sales or customer service experience required.
• Strong communication and interpersonal skills.
• Comfortable selling mid- to high-ticket items and working toward sales goals.
• Ability to learn technical product information and explain it clearly to customers.
• Basic computer skills; POS or CRM experience preferred.
• Reliable, punctual, and able to work Saturdays.
• Ability to stand for extended periods and lift light to moderate merchandise when necessary.

Responsibilities

• Greet customers and provide a welcoming, knowledgeable, and pressure-free shopping experience.
• Assist customers in selecting fireplaces (gas, electric, wood), outdoor living products, BBQ grills, and accessories.
• Explain product features, benefits, installation requirements, and maintenance considerations.
• Generate quotes, write sales orders, and process transactions accurately.
• Coordinate with installers, delivery teams, and management to ensure smooth order fulfillment.
• Maintain showroom displays, product signage, and overall store cleanliness.
• Stay informed on product lines, promotions, and industry trends.
• Handle customer inquiries, follow-ups, and basic issue resolution professionally.
• Support inventory management, merchandising, and seasonal floor changes as needed.

Skills

Customer service

Retail sales

Product knowledge

Communication

Cash handling

POS/CRM

Education

High school diploma or equivalent

Tools

POS/CRM systems

Job description

Benefits:

• Company parties
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Employee discounts
• Free uniforms
• 401(k) matching

Job Summary

This position is responsible for providing outstanding customer service while assisting customers with the selection of fireplaces, patio furniture, BBQ grills, and related accessories. This role combines product knowledge, consultative selling, and showroom presentation to help customers find solutions that fit their lifestyle, space, and budget. The ideal candidate is personable, detail-oriented, and comfortable selling higher-ticket home and outdoor living products.

Key Responsibilities

• Greet customers and provide a welcoming, knowledgeable, and pressure-free shopping experience
• Assist customers in selecting fireplaces (gas, electric, wood), outdoor living products, BBQ grills, and accessories
• Explain product features, benefits, installation requirements, and maintenance considerations
• Generate quotes, write sales orders, and process transactions accurately
• Coordinate with installers, delivery teams, and management to ensure smooth order fulfillment
• Maintain showroom displays, product signage, and overall store cleanliness
• Stay informed on product lines, promotions, and industry trends
• Handle customer inquiries, follow-ups, and basic issue resolution professionally
• Support inventory management, merchandising, and seasonal floor changes as needed

Qualifications

• High school diploma or equivalent required
• Previous retail sales or customer service experience required (construction/building, furniture, or specialty retail a plus)
• Strong communication and interpersonal skills
• Comfortable selling mid- to high-ticket items and working toward sales goals
• Ability to learn technical product information and explain it clearly to customers
• Basic computer skills; POS or CRM experience preferred
• Reliable, punctual, and able to work Saturdays
• Ability to stand for extended periods and lift light to moderate merchandise when necessary

Preferred Attributes

• Interest in fireplace design, outdoor living, or grilling
• Experience with fireplaces, patio furniture, BBQ equipment or construction (not required—training provided)
• Team-oriented mindset with a positive, professional attitude

Compensation

Competitive base salary for your first 12 months while you learn our products, industry, sales process, and customer-service standards.

Compensation transitions to a base salary plus commission structure, giving you the opportunity to significantly increase your earnings based on sales performance.