Customer Service Representative

Coastroad Hearth and Patio Inc.; Shallotte (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Employee discounts

Advancement opportunities

Training & development

Wellness resources

Paid time off

Job summary

Coastroad Hearth and Patio Inc. in Shallotte, NC, seeks a customer-focused Customer Service & Sales Associate to support showroom operations for indoor and outdoor fireplaces, grills, islands, and related products.

You will combine frontline service, consultative sales, and project coordination to guide customers from discovery to installation, ensuring an organized, welcoming showroom and accurate quotes.

Qualifications

• Previous retail or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable with consultative selling and project-based work.
• Detail-oriented with strong organizational skills.
• Basic computer proficiency (email, POS systems, scheduling tools).
• Passion for interior design and home improvement is a plus.

Responsibilities

• Greet customers promptly and create a welcoming showroom experience.
• Conduct in-depth customer interviews to understand needs, preferences, space constraints, and budget.
• Educate customers on product features, fuel types, safety considerations, and maintenance.
• Recommend appropriate products based on customer requirements.
• Prepare quotes, explain pricing, and close sales.
• Answer phones, respond to emails, and assist with general inquiries.
• Handle customer concerns professionally and elevate issues when necessary.
• Lead structured consultations with customers planning outdoor kitchen or fire feature projects.
• Gather details, translate needs to internal teams, and follow up through the decision process.
• Serve as a point of contact and track project progress from consultation to installation.
• Coordinate with scheduling, service, and installation teams to meet timelines.
• Maintain showroom readiness: clean displays, lighting, and organization.
• Open showroom, manage POS tools, and handle daily cash reconciliation.

Skills

Communication skills

Customer service

Detail-oriented

Project coordination

Organizational skills

Basic computer proficiency

Consultative selling

Tools

POS systems

Scheduling tools

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Training & development
• Wellness resources
• Paid time off

Position Summary:

We are seeking a customer-focused, detail-oriented Customer Service & Sales Associate to support daily showroom operations for a specialty retail store that offers indoor and outdoor fireplaces, charcoal and gas grills, grill islands, and more. This role combines front-line customer service, consultative sales, project coordination, and showroom upkeep. The ideal candidate is personable, organized, and comfortable with guiding customers through both simple purchases and more complex outdoor living projects.

Key Responsibilities

Customer Service & Sales

• Greet customers promptly and create a welcoming showroom experience
• Conduct in-depth customer interviews to understand needs, preferences, space constraints, and budget
• Educate customers on product features, fuel types, safety considerations, and maintenance
• Recommend appropriate products based on customer requirements
• Prepare quotes, explain pricing, and close sales
• Answer phones, respond to emails, and assist with general inquiries
• Handle customer concerns professionally and elevate issues when necessary

Customer Interviews & Project Development

• Lead structured consultations with customers planning outdoor kitchen or fire feature projects
• Gather key details including measurements, layout ideas, utilities (gas/electric), and usage goals
• Document customer requirements clearly for internal teams
• Collaborate with design and installation teams to translate customer needs into actionable plans
• Follow up with customers throughout the decision‑making process

Project Management & Coordination

• Serve as a point of contact for customers throughout the lifecycle of their project
• Track project progress from initial consultation through ordering, delivery, and installation
• Coordinate with scheduling, service, and installation teams to ensure timelines are met
• Communicate updates, delays, or changes proactively to customers
• Maintain organized records of customer interactions, quotes, and project details

Daily Operations & Store Readiness

• Open and prepare the showroom prior to business hours, including:
  • Checking voicemail and email for urgent service messages and relaying them to the appropriate team
  • Setting up point-of-sale systems and communication tools
• Maintain a clean, organized, and visually appealing showroom:
  • Sweep floors, tidy displays, and ensure products are properly arranged
  • Clean grills, grill islands, furniture, and design areas
  • Remove clutter from sales counters and shared workspaces
• Ensure all display lighting and operational features are functioning
• Monitor showroom condition throughout the day and address issues as needed

Administrative & Cash Handling

• Manage daily cash drawer setup and reconciliation
• Maintain accurate records of transactions and customer orders
• Use company systems (POS, email, scheduling tools) to support operations

Qualifications

• Previous retail or customer service experience preferred
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Comfortable with consultative selling and project-based work
• Detail-oriented with strong organizational skills
• Basic computer proficiency (email, POS systems, scheduling tools)
• Passion for interior design and home improvement is a plus

Work Environment

• Retail showroom environment with frequent customer interaction
• Combination of desk work, standing, and light physical activity (cleaning, organizing displays)

What Success Looks Like in This Role

• Customers feel confident and informed in their purchasing decisions
• Projects move smoothly from consultation to completion
• The showroom remains clean, organized, and visually appealing
• Communication between customers and internal teams is clear and timely

This role is ideal for someone who enjoys helping customers bring home improvement visions to life while staying organized and hands-on in a dynamic retail environment.