Retail Sales Assistant, Jewelry

Brilliant Earth; Chicago (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

Brilliant Earth in Chicago’s West Loop is seeking a Retail Sales Assistant (Jewelry Stylist) to deliver an exceptional luxury shopping experience. You will guide customers through ring settings and diamond options, creating memorable, personalized service while aiming to meet sales targets.

The role is in-person at our West Loop showroom with weekend availability and a strong emphasis on showroom upkeep and customer care in a fast-paced environment.

Qualifications

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.

Responsibilities

• Guide customers through purchasing decisions for rings and diamonds, including settings and options.
• Greet, check-in, and assist customers to create a memorable, one-on-one luxury experience.
• Guide customers to purchase, delivering personalized experiences for each guest.
• Manage a high volume of sales leads to meet individual and team goals and revenue targets.
• Respond to online inquiries and assist via live chat and phone while upholding a luxury experience.

Job description

Retail Sales Assistant, Jewelry (Jewelry Stylist) - Chicago, IL

Our Jewelry Stylists providean exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our West Loop location.

The targeted budget for this position is $ 18-20 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

Responsibilities May Include

Sales & Customer Service:

• Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.
• Guide customers to purchase, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
• Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.
• Develop and demonstrate productknowledgeas it pertains to ourdiamonds, gemstones, and fine jewelry.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Showroom Coordination & Maintenance

• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
• Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.

What You Have

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.