Retail Sales and Customer Relations Manager

GoNorth Travel, LLC; Anchorage (AK); On-site; USD 40,000 - 50,000; Full time

Job summary

A family-owned tourism company seeks a Retail Sales and Customer Relations Manager in Anchorage. The role involves engaging customers, ensuring quality in sales, and achieving sales targets. Ideal candidates are outgoing, detail-oriented, and possess sales knowledge. The company values teamwork and creativity, offering a supportive environment for personal growth.

Benefits

Paid time off

Paid sick leave

Employee discount on rentals

401(k) matching up to 4%

Qualifications

• Strong persuasive presence and attention to detail.
• Experience with sales and upselling strategies.

Responsibilities

• Familiarize customers with products and maintain quality assurance.
• Achieve sales targets and manage vendor relationships.

Skills

Outgoing personality

Knowledge of sales procedures

Ability to work independently

Basic IT hardware knowledge

Tools

FileMaker

Job description

Retail Sales and Customer Relations Manager

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Do you enjoy meeting new people every day?

Are you passionate about RV-life and like the idea of helping people find their dream home on wheels?

Do you enjoy a dynamic environment, interdisciplinary collaboration, and interacting with staff, vendors, and customers from all over the world?

We have an opportunity for you!

GoNorth Travel LLC is a family-owned tourism company with a large RV and SUV rental fleet, with branches in Anchorage, Fairbanks, Seattle, and Whitehorse. We foster a culture of excellence, teamwork, creativity, and growth, and welcome anyone interested in such an environment to apply for the position of Retail Sales and Customer Relations Manager.

The Sales and Customer Relations Manager plays a critical role in our company. The ideal candidate is a driven business professional with a strong, persuasive presence, a natural talent for engaging different personalities, and meticulous attention to detail.

Starting salary depends on previous relevant experience. Future salary will be based on performance and responsibilities.

• Paid time off
• Paid sick leave
• Employee discount on rentals
• 401(k) matching up to 4%

Requirements

• Outgoing personality
• Knowledge of sales procedures and upselling strategies
• Ability to work independently with high accuracy within required timeframes
• Understanding of software, database applications, and basic IT hardware knowledge

Responsibilities

• Familiarize potential customers with our products
• Ensure quality assurance of all sales vehicles, coordinating with parts departments and consignment lots as needed
• Maintain accurate records and system updates regarding vehicle locations, pricing, and status
• Analyze internal system data to assess the success of consignment lots and identify relocation needs to improve revenue
• Verify consignment and GoNorth property visibility
• Achieve or exceed sales targets and increase revenue
• Ensure vendors, potential customers, and consignment lots understand GoNorth policies
• Handle transactions in compliance with company standards
• Coordinate with staff across departments to maintain active communication, vendor relationships, excellent customer service, and enhance market brand recognition
• Order and maintain required stock levels timely
• Perform other duties as assigned

Beneficial additional knowledge and skills

• Knowledge of RVs, campers, SUVs, and trucks
• Fleet maintenance and management
• Quality control experience
• Experience in parts and service logistics
• Knowledge of service advising and service writing
• Experience with warranty administration and claims
• Familiarity with FileMaker

Please send your application and resume to [e-mail]. Applications without a cover letter will not be considered.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Travel Arrangements

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